This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Software Engineer – Dynamics 365 Contact Center based in the United States. The Lead Software Engineer will drive the design, development, and implementation of enterprise-scale customer engagement solutions built on Microsoft Dynamics 365 and the broader Microsoft cloud ecosystem. This role combines hands-on software engineering with technical leadership to deliver scalable, integrated, and high-performing contact center experiences. You will work across Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, Azure, and Microsoft Teams to modernize customer service capabilities. As a technical leader, you will establish engineering standards, guide architectural decisions, and mentor engineers, analysts, and consultants. You will also explore emerging technologies, including Copilot, AI agents, and automation, to improve service delivery and operational efficiency. The position offers the opportunity to solve complex technical challenges and influence enterprise platform strategy in an environment focused on digital innovation. You will join a collaborative organization that values continuous learning, strong relationships, and meaningful customer impact.