Duties and Responsibilities: Performing POD validation and related tasks Assist in maintaining trackers Processing order validation requests from customer support team or other departments and other related tasks Assist in gathering data for escalation review Conduct basic investigation through internal systems to assist in resolving customer issues Escalate complex, urgent, critical issues that require other department's help to relevant teams Reach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional information as needed Follow communication procedures, guidelines and policies Provide accurate, valid and complete information by using the right methods/tools Other tasks may be assigned by the Assistant Team Lead, Team Lead, Customer Support Manager and Head of Customer Service. Qualifications: Skills in using ticketing systems is a plus Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets) but not required Strong phone contact handling skills and active listening Can generate creative solutions Can work well under pressure Must be a team-player Must be adaptable to change according to business needs Willing to work on shifting schedules