<div class="content-intro"><p>Hey there! <br>We’re <a href="https://feverup.com/">Fever</a>, the world’s leading tech platform for culture and live entertainment.</p> <p>Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. <br><br>Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. </p> <p>Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? </p> <p>To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!<br><br>Ready to be part of the experience? </p> <p>Now, let’s discuss this role and what you will do to help achieve Fever’s mission.</p></div><p><strong>ABOUT THE EXPERIENCE</strong></p> <p>Fever is looking for a <strong>Venue Manager </strong> for the launch of our newest immersive experience in Bangkok, Thailand. </p> <p>Dopamine Land is a multisensory experience combining media, technology and play in one place. Whether you fancy a day out with the kids or one of our late evening adult-friendly sessions, this interactive museum wants everyone to embrace their inner child and explore all the colorful installations. So, don’t miss out! Take a break from your everyday life and get those dopamine levels up!</p> <p><strong>ABOUT THE ROLE</strong></p> <ul> <li>Strong command of English and Thai, both written and verbal, is essential for this role.</li> <li>Act as the primary duty manager and solo operator of the experience. </li> <li>Demonstrate a highly proactive, hands-on, and self-reliant approach to every working day.</li> <li>Demonstrate the ability to coordinate and host live, fast-paced event experiences.</li> <li>Manage the overall organization, planning and operations of set-up and teardown sequences linked to each area.</li> <li>Coordinate with the local producer for the successful execution of the experience to ensure a positive guest satisfaction.</li> <li>Responsible for scheduling and managing all staff through the agency platform and validating employee time sheets. All recommendations for staffing fluctuations should be pro-actively discussed with the Fever producer team and any changes to number of staff need to be approved.</li> <li>Support, onboard, and coordinate backup staff or a direct assistant as needed to ensure continuous operational coverage</li> <li>Promote and maintain the highest standard of customer service through direct, high-energy hosting and guest interaction.</li> <li>Resolve customer complaints, concerns & general needs. Any notable items should be reported to the producer team with anything urgent flagged in a timely manner.</li> <li>Oversight of the stock and cleanliness of all points of the overall experience.</li> <li>Assist in leading Fever training sessions and program development, providing ongoing support as needed for new hires or for regular staff refreshers.</li> <li>Must understand the technical requirements needed to run and service the experience, and be able to troubleshoot, document, and report technical issues if and when they occur.</li> <li>Work with the Fever team regarding all ticketing operations and report on any challenges or roadblocks. Responsible for ticket validation devices and check in process controlling the flow of guests.</li> <li>Create an inviting atmosphere and ensure all staff are interacting with guests and encouraging engagement with staged photo opportunities.</li> <li>Outreach to local groups (local hotels, schools, universities, large companies, etc.) to drum up sales, for additional sales opportunities.</li> <li>Maintain & manage the on site equipment, ensuring all health & safety standards are being followed.</li> <li>In coordination with the Fever Ops team, manage & set up the POS systems located at each point of sale.</li> <li>Communicating with various vendors (security, janitorial, etc.), and landlord or venue owner and their representatives as needed to ensure smooth operations.</li> <li>Guest Recovery communications with patrons.</li> <li>Assume the role of a Fever brand ambassador; you (and the rest of the staff) are a representative of the company and should be serving and communicating the values of the company.</li> <li>Proactively communicate any challenges, opportunities, and suggestions to the Fever producer team for consideration and/or appropriate action.</li> <li>Undertake any other daily duties required to ensure the smooth, seamless running of the venue.</li> <li>Demonstrate practical use of Excel, Word and Slides for basic administrative tasks.</li> <li>Responsible for completing a daily report, weekly check in calls, and consistent communication with the Fever producer and project management teams.</li> <li>Be comfortable managing local expenses and taking financial responsibility for the day-to-day site budget.</li> </ul><div class="content-conclusion"><p>Thank you for considering joining Fever. 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