<h3><span data-ccp-props="{"335559739":0}"> About the Role</span></h3> <p><span data-contrast="auto">The </span><strong><span data-contrast="auto">Customer Community & Growth Manager</span></strong><span data-contrast="auto"> builds and scales customer programmes that help current customers connect, learn, adopt, and realise ongoing value from AvePoint Confidence Platform. </span><span data-ccp-props="{"335559739":0}"> </span></p> <p><span data-ccp-props="{"335559739":0}"> </span><span data-contrast="auto">The Customer Community & Growth Manager will build and scale customer programmes that help current customers connect, learn, adopt, and realise ongoing value from AvePoint’s products and services. The role will launch and operate AvePoint’s online customer community hub, creating a trusted destination where IT practitioners, administrators, security and governance leaders, and other customer stakeholders can access practical expertise, learn from peers, engage with AvePoint experts, and share feedback.</span><span data-ccp-props="{"335559739":0}"> </span></p> <p><span data-contrast="auto">This role owns customer user groups, virtual labs, technical office hours, online community engagement, peer-learning programmes, and technical advisory councils. It will establish a scalable, high-quality engagement model for AvePoint’s long-tail customer base, while creating structured opportunities for strategic customers to influence product direction, customer experience, and technical enablement.</span><span data-ccp-props="{"335559739":0}"> </span></p> <p><span data-contrast="auto">Working with Customer Success, Product, Support and Product Marketing, the role turns customer needs and feedback into peer learning, practical enablement, product insight, and measurable adoption outcomes.</span> <span data-ccp-props="{"335559739":0}"> </span></p> <p><span data-contrast="auto">This is a post-sale growth role, not simply forum moderation or event delivery. It is designed to strengthen product adoption, customer health, retention, and expansion readiness. </span><span data-ccp-props="{"335559739":0}"> </span></p> <p> </p> <h3><span data-contrast="auto">What you will do</span><span data-ccp-props="{"335559739":0}"> </span></h3> <p> </p> <p><span data-ccp-props="{"335559739":0}"> </span><strong><span data-contrast="auto">Build and launch the community</span></strong><span data-ccp-props="{"335559739":0}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Launch and grow AvePoint’s online customer community hub as a trusted destination for learning, peer connection, technical guidance, and customer feedback.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Define the community strategy, value proposition, operating model, engagement calendar, governance, and success measures.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Create scalable member journeys that recruit, deepen adoption, and re-engage customers across AvePoint’s global customer base.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Connect the community experience with AvePoint Learn, technical resources, Support, customer communications, and product education.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <p><span data-ccp-props="{"335559685":720,"335559739":0}"> </span><strong><span data-contrast="auto">Drive adoption and customer value</span></strong><span data-ccp-props="{"335559739":0}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Deliver customer user groups, virtual labs, technical office hours, product clinics, peer-learning sessions, and technical advisory councils.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" da