snorkelai · New York City, NY (Hybrid); San Francisco, CA (Hybrid) · New York, New York, United States · San Francisco
<div class="content-intro"><p><strong>About Snorkel</strong></p> <p>Snorkel AI is the frontier AI data lab, helping teams build the data and environments behind high-performing frontier and agentic AI. We combine technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded out of the Stanford AI Lab in 2019, Snorkel works with leading AI labs and enterprises to move from better data to better outcomes. <br><br>Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!</p></div><h1>Job Description</h1> <p>We're seeking a<strong> Senior IT Platform & Automation Engineer</strong> who treats internal infrastructure like a product—not a firefighting exercise. This is not a traditional helpdesk or "break-fix" role. You'll be the architect behind our internal employee experience, acting as the connective tissue between our office network, collaboration services, security stack, and core business systems (People Tech, CRM, and Engineering tools).</p> <p>If you prefer writing Python scripts over manually resetting passwords, and if you get excited about connecting Claude AI to Greenhouse via custom Slack workflows, we want to talk to you.<br><br></p> <p><strong>This role is NOT:</strong></p> <ul> <li><strong>A traditional helpdesk position.</strong> You won't be resetting passwords or shipping laptops.</li> <li><strong>A pure networking role.</strong> You'll touch networks, but automation is the priority.</li> <li><strong>A machine learning engineer role.</strong> You'll experiment with AI, but you won't build vector databases or train models.</li> </ul> <h3> <br>What You will Do</h3> <p><strong>Identity, Endpoint & Network (The Foundation)</strong></p> <ul> <li><strong>Identity & Access Management:</strong> Own our IdP (Okta/Auth0). Implement and automate SSO, MFA enforcement, and SCIM provisioning across all SaaS tools. Enforce zero-trust principles everywhere.</li> <li><strong>Endpoint Lifecycle:</strong> Own the full hardware and MDM lifecycle. Automate device provisioning, configuration, and secure deployment using Jamf and Intune. Build zero-touch onboarding workflows. <em>(Note: You will own the automation and security profiles; physical device shipping/fulfillment is handled by our IT Ops coordinators.)</em></li> <li><strong>Network Engineering:</strong> Design, deploy, and maintain high-availability office networking (cloud-managed switching/routing, Wi-Fi) and secure remote access solutions (ZTNA/VPN) for a hybrid workforce. We prioritize automation-first engineers.</li> </ul> <p><strong>Custom Integrations & Automation (The Builder Work)</strong></p> <ul> <li><strong>API Integrations:</strong> Architect and build custom integrations between our core SaaS stack—syncing data between Okta, Greenhouse, Notion, and our CRM to eliminate manual data entry.</li> <li><strong>Workflow Orchestration:</strong> Own our internal automation layer. We currently use a mix of lightweight no-code tools (Zapier, App Script, AppSheet) and custom Python. We're actively phasing out low-code for mission-critical paths—you'll have permission to replace them with proper code. To be clear: this is a coding-heavy role. You'll spend the majority of your time writing code, not clicking in UIs. The no-code tools are placeholders—we expect you to replace or maintain them.</li> <li><strong>Internal Tooling:</strong> Build and maintain internal dashboards and Slack apps that give employees self-service access to IT, HR, and facilities requests.</li> </ul> <p><strong>AI & LLM Experimentation (The Innovation Work)</strong></p> <ul> <li><strong>AI Integrations:</strong> Review and assess connectors (MCP) if available. Otherwise, build lightweight API wrappers and prompt engineering pipelines to connect LLMs (Claude, OpenAI) to internal tools like Slack and Notion.</li> <li><strong>R&D Time:</strong> Dedicated time each sprint to experiment with new AI models and identify productivity gains for the company.</li> </ul> <p><strong>Security Automation & Compliance (The Glue)</strong></p> <ul> <li><strong>Security Scripting:</strong> Write robust scripts (Python, Bash, PowerShell) to automate security monitoring, endpoint patch management, and compliance reporting.</li> <li><strong>Alert Correlation:</strong> Architect centralized alerting pipelines by integrating EDR/SIEM webhooks into Slack via native integrations (CrowdStrike), filtering noise and surfacing only actionable security anomalies.</li> <li><strong>Compliance Automation:</strong> Create automated audit trails, access reviews, and reporting to support SOC2 / ISO compliance efforts—no more manual spreadsheet work.</li> </ul> <p><strong>Tech Stack Summary:</strong> Python, Okta/Azure AD, Jamf/Intune, Slack API, Greenhouse API, Notion API, Claude/OpenAI APIs, CrowdStrike, Meraki/cloud-networking, Google Workspace + GAM, Jira.</p> <p> </p> <h3>Who You Are</h3> <p> </p> <p><strong>Foundation (Must-Have Baseline)</strong></p> <ul> <li><strong>Experience:</strong> 4+ years in IT Engineering, Systems Engineering, or Platform roles with a heavy emphasis on automa