<p><strong>Pay Range:</strong> $73,689 - $95,796 annual compensation</p> <p><strong>Job Posting Closing on: </strong>Sunday, October 25, 2026<strong> 📅</strong></p> <p><strong>Workdays & Hours:</strong> Monday – Friday 8am – 5pm; Some evening/weekend work required.</p> <p><strong>Benefits for this position include: </strong>11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. <a href="https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:a06210ee-39cc-4629-bc13-64a483fea159">Find Out More!</a></p> <p>A Technical Support Analyst II – Utility Billing System job is available with the City of Fort Worth Water Department, Management Services Division.</p> <p>In this role, you’ll be part of the Water IT team, which supports all technology used across the Fort Worth Water Utility, including systems that serve our customers directly.</p> <p>Working as part of this team, you will be expected to perform duties associated with the maintenance and support activities required by our Utility Billing applications and related systems (CIS, IVR, Customer Portal, etc). You will also provide support to end-users to resolve system issues. This position will evolve and gain knowledge of and support additional areas of AMI, MDM, and Field Service.</p> <p>This position is located onsite in Fort Worth, Texas.</p> <p><strong>Minimum Qualifications:</strong></p> <ul> <li>Associate’s degree from an accredited college or university with major coursework in Computer Science, Management Information Systems, or related field</li> <li>Two (2) years of responsible experience in an information systems technical support capacity</li> <li>Bachelor’s Degree preferred</li> <li>Valid Texas Driver’s License</li> <li>Participate in a 24 x 7 on call rotation</li> </ul> <p><strong>Preferred Qualifications:</strong></p> <ul> <li>Experience working with and supporting technologies utilized by the Utility Billing business processes in a water utility including Billing, Contact Center, AMI/MDM, Field Service, etc</li> <li>Demonstrated knowledge of Utility Billing processes, workflows, and procedures. Water/Wastewater Utility experience is a plus</li> <li>Knowledge of Central Square (Superion/SunGard/HTE) Naviline software or similar applications for Utility Billing such as Itineris UMAX or Oracle CC&B/C2M within a municipal, government or regulated utility environment</li> <li>Ability to navigate within, perform configuration, and install applications and patches on Windows servers</li> <li>Experience with relational databases, stored procedures, SQL queries</li> <li>Knowledge of user access controls, system auditing practices, and security practices</li> </ul> <p><strong>Water IT Technical Support Analyst II – Utility Billing System job responsibilities include:</strong></p> <ul> <li>Develop and maintain a comprehensive knowledge of the Utility Billing System applications and how they are used in our environment</li> </ul> <ul> <li>Provide administration, configuration, and technical support and assistance for Utility Billing and related systems</li> <li>Work closely with business users to analyze business requirements and translate into technical specifications and design, develop and implement application modifications and interfaces</li> <li>Verify the integrity and availability of all hardware, server resources, databases and integrations, systems and key processes, ensuring that they are performing efficiently and as designed</li> <li>Assist users with data analysis/validation/reconciliation, queries and ad-hoc reports to support daily operational, business process, and utility regulatory reporting requirements</li> <li>Participate in security reviews and remediation activities affecting Utility Billing systems</li> <li>Install, upgrade, configure, test and maintain third party software applications</li> <li>Ensure backup jobs are scheduled and completed successfully</li> <li>Coordinate and execute, with test plans, system software upgrades, migrations, patches, or system maintenance with other Fort Worth Water Department divisions and vendors. Escalates issues as they arise</li> <li>Assist with the preparation and periodic recovery testing of disaster recovery plans</li> <li>Create and maintain system documentation and standard operating procedures</li> <li>Document and manage system changes in accordance with established change management procedures</li> <li>Assist with the training and development of technical colleagues and end users</li> <li>Adapt and self-educate on new technologies to provide recommendations regarding their usage in our environment</li> <li>Provide technical guidance and knowledge transfer to other IT staff</li> </ul> <p><strong>Working Conditions and Physical Demands:</strong></p> <p>Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting.</p> <p>Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or l