<div class="content-intro"><p><strong>About Kaseya</strong></p> <p>Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.</p> <p>Backed by <a href="https://www.insightpartners.com/">Insight Partners</a>, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.</p> <p>Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.</p> <p>We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.</p> <p>At Kaseya, we don't just raise the bar. <em>We build it.</em></p></div><p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Position Summary</span></span></strong></p> <p><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Kaseya is </span><span data-ccp-parastyle="heading 3">seeking</span><span data-ccp-parastyle="heading 3"> a results-oriented and client-focused </span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Strategic Account Manager</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3"> to cultivate long-term relationships with our most strategic customers. This role is critical to driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier clients.</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="heading 3">You will work cross-functionally with Sales, Product, Support, and Customer Success teams to ensure a seamless customer experience and help clients maximize the value of their investment in Kaseya's IT and security management solutions.</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> <br><br></span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Key Responsibilities</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></p> <ul> <li><strong><span data-contrast="auto">Strategic Relationship Management</span></strong><span data-contrast="auto">: Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts. Develop in-depth account knowledge and strategic engagement plans.</span><span data-ccp-props="{"335559685":540}"> </span></li> <li><strong><span data-contrast="auto">Account Growth</span></strong><span data-contrast="auto">: Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customer objectives and Kaseya’s solutions.</span><span data-ccp-props="{"335559685":540}"> </span></li> <li><strong><span data-contrast="auto">Retention & Renewal</span></strong><span data-contrast="auto">: Proactively manage contract renewals and ensure continued customer satisfaction to maintain high retention rates across assigned accounts.</span><span data-ccp-props="{"335559685":540}"> </span></li> <li><strong><span data-contrast="auto">Customer Advocacy</span></strong><span data-contrast="auto">: Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs.</span><span data-ccp-props="{"335559685":540}"> </span></li> <li><strong><span data-contrast="auto">Business Reviews & Reporting</span></strong><span data-contrast="auto">: Lead regular executive business reviews (EBRs) and provide insights through performance reporting, roadmap alignment, and risk mitigation plans.</span><span data-ccp-props="{"335559685":540}"> </span></li> <li><strong><span data-contrast="auto">Cross-Functional Collaboration</span></strong><span data-contrast="auto">: Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution.</span><span data-ccp-props="{"335559685":540}"> </span></li> <li><strong><span data-contrast="auto">Market Insights</span></strong><span data-contrast="auto">: Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the client’