Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. Schedules Available: 1. Monday to Friday, Alternating Weekends from 3:00PM to 11:00PM 2. Friday to Monday from 6:00AM to 5:00PM or 2:00PM to 12:00AM Responsibilities: • Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner. • Track and Trace large volume of customer orders • Entering, updating and processing customer orders on various interfaces. • Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner • Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution. • Ensure and confirm pickup and delivery appointment for drivers • Communicate specific freight requirements and procedures to drivers and ensure customers are well informed. • Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner • Maintain co-operative working relationships among team and internal staff Requirements • College diploma or bachelor’s degree in business or related field is preferred • Previous experience in the logistic/supply chain industry is an asset • Proficient in Microsoft office, with aptitude learn new software and systems • Ability to prioritize, multitask and adapt to changing rules, regulations and procedures Benefits • Competitive Salary • Career Growth • Permanent Position