Renewals Specialist

<div class="content-intro"><p>SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.<br><br>SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at <a class="_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI" href="https://www.smartbear.com/" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety"><u data-renderer-mark="true">www.smartbear.com</u></a>, or follow us on <a class="_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI" href="https://www.linkedin.com/company/smartbear/" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety"><u data-renderer-mark="true">LinkedIn</u></a>, <a class="_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI" href="https://x.com/smartbear" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety"><u data-renderer-mark="true">X</u></a>, and <a class="_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI" href="https://www.reddit.com/r/SmartBear_Official/" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety"><u data-renderer-mark="true">Reddit</u></a>. <br><br>At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.</p></div><p><span style="text-decoration: underline;"><strong>Renewals Specialist</strong></span></p> <ul> <li>Build trusted relationships with SmartBear customers to support renewals, retention, and long-term customer loyalty.</li> <li>Help customers realize value from their software investments through adoption, consultation, and proactive engagement.</li> <li>Identify opportunities for account growth by aligning customer needs with additional SmartBear solutions.</li> </ul> <p><span style="text-decoration: underline;"><strong>About the Role</strong></span></p> <p>As a Renewals Specialist you will:</p> <ul> <li>Engage customers proactively to understand business priorities, align SmartBear solutions to their goals, and support timely renewals.</li> <li>Develop lasting customer relationships that improve retention and lifetime customer value.</li> <li>Encourage product adoption and license utilization by helping customers navigate onboarding and ongoing use.</li> <li>Identify customer needs and collaborate on relevant upsell and cross-sell opportunities across the SmartBear portfolio.</li> <li>Monitor customer product experiences and recommend actions that improve satisfaction, performance, and success.</li> <li>Partner with internal teams to address customer needs and support a consistent renewal experience.</li> </ul> <p><strong>We are looking for you if you have:</strong></p> <ul> <li>1–2 years of experience in a customer-facing role; sales, account management, customer success, or software experience is a plus.</li> <li>Bachelor’s degree or equivalent practical experience.</li> <li>A customer-focused, service-oriented approach and the ability to build trusted relationships across organizational levels.</li> <li>Strong written, verbal, presentation, and