<div class="content-intro"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The CPC Supervisor leads both our contact center and our order processing teams, combining people leadership with hands-on ownership of daily queue health. You will coach and motivate agents who handle customer inquiries, and you will keep Purchase Order (PO) processing timely, accurate, and free of backlog.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Reporting to the Senior Manager, CPC Operations, you will be a key driver of consistent team coverage, strong customer satisfaction, and continuous operational improvement. A primary focus is minimizing stalled POs and reducing queue backlogs while building a team that is capable, engaged, and accountable.</span></p> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>How You Will Contribute: </strong></span></h3> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Lead and develop the team</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Hire, train, and onboard contact center and order processing agents, and support cross-training to build a more agile, self-sufficient team</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Set clear expectations for contact center objectives, performance standards, and company policies, and ensure every team member understands them</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Coach agents through documented 1:1 sessions covering QA results, volume and handle-time metrics, and development goals; deliver corrective action when needed</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Facilitate team standups to align on goals, surface blockers, and promote shared ownership of key metrics</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead by example in building a culture of diversity, inclusion, and respect</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Own daily queue and PO operations</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Oversee the day-to-day health of designated Salesforce queues, ensuring timely, accurate processing while mitigating operational risk</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Monitor agent Omnichannel activity and volume in real time, and reinforce benchmarks set by leadership</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain full visibility into stalled POs: verify stall reasons, escalate when necessary, and reinforce proactive outreach to eliminate avoidable delays</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Provide leadership with scheduled stalled PO reports and clear updates on key blockers and escalated cases</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Step into the queue and process POs directly when SLAs are at risk or volume surges</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Oversee call, email, and chat handling to ensure a high level of customer service and satisfaction</span></li> </ul> <h3><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Drive quality and continuous improvement</strong></span></h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Uphold consistency with SOPs, documentation standards, and intake practices through periodic checks</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Complete regular QA reviews and partner with QA and leadership on monthly agent performance scorecards</span></li>