To be added • Responding to phone calls, emails, and chat messages. • Quickly and efficiently resolving customer issues. • Processing returns, exchanges, and customer complaints. • Keeping records of each interaction with customers. • Updating customer information in the CRM system. • Collecting and forwarding customer feedback to relevant departments. • Informing customers about the status of their inquiries. • Excellent oral and written communication skills for both Urdu and English languages. • Ability to conduct dialogue politely and professionally. • Ability to work with large volumes of information. • Attention to detail and accuracy in documentation. • Proficiency in PC and basic office programs. • Skills in working with CRM systems and other specialized software.