<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&e=22630&t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&utm_ptz=EST&utm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2> <p>The primary focus of this role is to lead DoorDash’s efforts to maintain optimal work environments that foster positive relationships and two-way communication between employees and leadership. Reporting to the Senior Manager, People Advocacy, the role will help serve as a critical resource to a wide variety of cross-functional teams who support DoorDash’s New Verticals and Customer Service teams.</p> <h2><strong>About the Role</strong></h2> <p>As the Manager, People Advocacy, you will partner with a team responsible for identifying and addressing issues impacting the employee experience of our customer-facing teammates. You will also partner closely with business leaders, Employment Legal, HR Business Partners, Employee Relations, and other functions within the People Team to address identified opportunities.</p> <h2><strong>You’re excited about this opportunity because you will…</strong></h2> <ul> <li>Design, develop and execute both the strategic and tactical components of DoorDash’s employee advocacy strategy.</li> <li>Work with partners across the organization to drive positive employee relations.</li> <li>Develop, deploy and leverage communication channels to obtain employee feedback and implement action plans focused on addressing identified opportunities.</li> <li>Create and implement training focused on improving overall people leadership skills.</li> <li>Monitor Employee Relations trends, local and federal law changes, and rulings that have potential impact to DoorDash. </li> <li>Inform leadership and people teams about the potential impacts on employee experience resulting from new initiatives, policies, and programs.</li> </ul> <h2><strong>What You Will Own</strong></h2> <ul> <li>Case and Project Management</li> <ul> <li>Research and responses to employee relations matters both virtually and in person. Assist HR Business Partners and ER Business Partners in resolving concerns.</li> <li>Guidance to leaders to appropriately resolve concerns and mitigate employment risk.</li> </ul> <li>Employee Advocacy, Training, Communication</li> <ul> <li>Influence business decisions to balance employee and business impact.</li> <li>Train leadership on topics related to creating an optimal working relationship with employees.</li> <li>Assess working conditions, safety, employee experience and leadership effectiveness.</li> <li>Conduct on-site response to engagement and environmental concerns.</li> <li>Deliver site-specific action plans and follow up.</li> </ul> <li>Analytics</li> <ul> <li>Gather and analyze employee data to identify areas of focus. </li> <li>Improve the efficiency and effectiveness of our analytics program through the thoughtful use of AI tools such as Claude and ChatGPT.</li> <li>Deliver standard and scheduled updates and reporting to Senior Leadership</li> </ul> </ul> <h2><strong>We’re excited about you because…</strong></h2> <ul> <li>You have at least 7 years of relevant experience, focused in employee relations, human resources, employment law or labor relations</li> <li>You have Bachelors and/ or Masters in Human Resources or Labor Relations</li> <li>Mastery of employment law basics and performance management best practices</li> <li>Demonstrated ability to translate data and predictive analytics into action plans to prevent and mitigate unfavorable employee experience trends</li> <li>Excellent interpersonal skills, including a strong emotional intelligence (EQ), exceptional communication skills (both written and oral), and the capacity to establish trust and wield influence across all organizational levels</li> <li>Experience diffusing tension and effectively mediating conflict</li> <li>Presentation,training design and facilitation experience</li> <li>Position will require travel as needed (up to 30%)</li> <li>Prior experience supporting a call center / customer service center is a plus</li> </ul> <h2><strong>Why You’ll Love Working at DoorDash</strong></h2> <p><strong>We are leaders</strong> – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.</p> <p><strong>We are operators</strong> – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. </p> <p><strong>We are learners</strong> – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.</p> <p><strong>We are one team</strong> – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. </p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span