<div class="content-intro"><p><strong>About IonQ: </strong><strong><br></strong></p> <p><u><a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fionq.com%2F&esheet=54451094&newsitemid=20260316477473&lan=en-US&anchor=IonQ%2C+Inc&index=7&md5=0818ffbedc6dbad8c4d1611ac94c2a0f" target="_blank">IonQ, Inc</a></u>. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including <u><a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fionq.com%2Fnews%2Fionq-speeds-quantum-accelerated-drug-development-application-with&esheet=54451094&newsitemid=20260316477473&lan=en-US&anchor=Amazon+Web+Services%2C&index=8&md5=a7f94ee9b71a392dca3cd6c413722e51" target="_blank">Amazon Web Services, </a></u><u><a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fionq.com%2Fnews%2Fionq-speeds-quantum-accelerated-drug-development-application-with&esheet=54451094&newsitemid=20260316477473&lan=en-US&anchor=and&index=9&md5=2bed627b388878763f41ffe0e4edb16c" target="_blank">and </a></u><u><a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fionq.com%2Fnews%2Fionq-speeds-quantum-accelerated-drug-development-application-with&esheet=54451094&newsitemid=20260316477473&lan=en-US&anchor=AstraZeneca&index=10&md5=757c1f2c2ec94cf3982700106122164f" target="_blank">AstraZeneca</a></u> achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, <u><a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fionq.com%2Fnews%2Fionq-achieves-landmark-result-setting-new-world-record-in-quantum-computing&esheet=54451094&newsitemid=20260316477473&lan=en-US&anchor=setting+a+world+record+in+quantum+computing+performance&index=11&md5=32e9cb88afbd439026a352666cc72c91" target="_blank">setting a world record in quantum computing performance</a></u>.<br><br>Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before. </p></div><h2>Role Overview</h2><h2>Role:</h2><p>We are looking for a Senior Customer Success Manager, Business Strategy & Adoption to join a dynamic, cross functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our customers. In this role, you will own the commercial and strategic side of the customer relationship, ensuring customers unlock the full business value of our quantum platform. You will align our offerings with each customer's priorities, build the plans and metrics that drive adoption and renewal, and serve as a trusted business advisor as organisations bring quantum computing into their operations.</p><p>As a trusted advisor, this position offers a high visibility opportunity to influence and inspire both business and highly technical stakeholders, inside and outside IonQ, ensuring they have the best possible experience on our platform. Customer obsession, commercial acumen and exceptional communication skills are central to success in this role.</p><h2>Responsibilities:</h2><p>You will work directly with global clients who are defining and solving real world challenges using IonQ's trapped ion quantum computers, acting as their primary business point of contact. You will create a data led model of the customer journey, drive stakeholder alignment on it, and own the creation and successful delivery of lifecycle plans for each customer's quantum journey.</p><p>You will set the metrics, health scores and KPIs relevant to each account, using analytics to identify risk early, remove barriers to adoption and minimise churn. You will define new service offerings and packages based on customer feedback and IonQ's strategic goals, and drive their execution, including renewal and expansion.</p><p>You will collaborate with Product Management, Product Marketing, Sales and Engineering to share customer insight on product functionality, documentation and educational material, and to influence roadmaps. Externally, you will represent IonQ on standards bodies, government committees, quantum working groups, industry panels and other relevant forums, using strong programme management skills to keep multiple interconnected initiatives aligned with IonQ's goals.</p><h2>Key responsibilities include:</h2><ul><li>Strategic account ownership: act as the primary business contact for global clients using IonQ's quantum computers.</li><li>Adoption and lifecycle strategy: build and deliver lifecycle plans for each customer's quantum journey.</li><li>Health, metrics and retention: define KPIs and health scores, and use analytics to reduce churn.</li><li>Commercial offer development: shape new service offerings and drive renewal and expansion.</li><li>Value realisation: turn customer relations