<div class="content-intro"><h2><strong>Join Vonage and help us innovate cloud communications for businesses worldwide!</strong></h2></div><p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">Product Manager – Channel Management</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":322,"335559739":322}"> </span></p> <p><span data-contrast="auto">Join Vonage and help us innovate cloud communications for businesses worldwide!</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">Vonage Product Management Mission:</span></strong><span data-contrast="auto"> We bridge technology and business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge, and competitive awareness to collaborate with and lead efforts to envision, design, develop, and execute state-of-the-art products and features. Our output changes the communications game.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Why this role matters</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":299,"335559739":299}"> </span></p> <p><span data-contrast="auto">Reporting to the Head of Vonage Contact Center, you will play a pivotal role in shaping how businesses connect with their customers across every digital and voice channel. Channel Management is at the heart of the Vonage Contact Centre platform — enabling administrators to configure, register, and manage the full suite of communication channels that power customer interactions.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">Your work will directly determine how easily our customers set up and run WhatsApp, webchat, email, SMS, RCS, voice, and more. By owning the provisioning flows, registration processes, and CPaaS account management capabilities, you will ensure that Vonage remains the easiest and most powerful platform for omnichannel customer engagement.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">Potential Next Career Move:</span></strong><span data-contrast="auto"> Senior Product Manager.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Your key responsibilities</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":299,"335559739":299}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Channel Configuration & Administration</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Own the end-to-end product vision and roadmap for channel setup and management within the Vonage Contact Centre platform.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Drive the development of intuitive provisioning flows for digital channels including WhatsApp, webchat, and email setup frameworks.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Define and improve the administrator experience for channel binding, configuration, and lifecycle management.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Messaging Channel Registrations</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Own the product roadmap for messaging compliance and registration capabilities, including 10DLC registration, toll-