<p><strong><span style="font-size: 12pt;">Who We Are:</span><br><br></strong><span style="font-size: 12pt;">Atlas Energy Solutions Inc. (NYSE: AESI) is a leading solutions provider to the energy industry. Atlas’ portfolio of offerings includes oilfield logistics, distributed power systems, and the largest proppant supply network in the Permian Basin. With a focus on leveraging technology, automation, and remote operations to enhance efficiencies, Atlas is centered around a core mission of improving human beings’ access to hydrocarbons that power our lives and, by doing so, maximizing value creation for our shareholders.</span></p> <p><strong>How You Will Make an Impact</strong></p> <p>As a <strong>Service Desk Analyst I</strong>, you will work under moderate supervision as a foundational member of the IT Service Desk team supporting a 24-hour operational manufacturing environment. This role focuses on ownership of workstation setup, regional desk support, and asset management, providing hands-on support while building core IT capabilities.</p> <p>Location: West Texas<br>Travel: Up to 10%<br>Hours: Mon–Fri, with on-call responsibilities</p> <p><strong>Responsibilities</strong></p> <ul> <li>Provide first-level desk-side and on-site technical support across assigned locations.</li> <li>Own workstation setup, deployment, imaging, and lifecycle management within assigned region.</li> <li>Maintain accurate asset tracking and inventory management for IT equipment.</li> <li>Log, update, and manage Service Desk tickets, ensuring proper documentation and escalation.</li> <li>Troubleshoot common hardware, software, and connectivity issues using documented procedures.</li> <li>Coordinate equipment moves, adds, and changes, including physical installation of equipment up to 50 lbs.</li> <li>Escalate complex issues to higher-level analysts as appropriate.</li> <li>Maintain a customer-focused approach while supporting users across office and operational environments.</li> </ul> <p><strong>Minimum Qualifications</strong></p> <ul> <li>Associate’s degree in Information Technology or related field OR relevant certifications (A+, etc.) OR equivalent experience.</li> <li>Basic knowledge of desktop hardware, operating systems, and office applications.</li> <li>Ability to follow defined processes and work under moderate supervision.</li> <li>Strong organizational and communication skills.</li> <li>Ability to work in office and manufacturing environments.</li> <li>Ability to lift and move IT equipment up to 50 lbs.</li> </ul> <p><strong>How You Will Stand Out</strong></p> <ul> <li>AAS in Computer Science or a related technical field.</li> <li>Experience working in a NOC, Service Desk, IT operations, manufacturing, logistics, or energy operations environment.</li> <li>Experience with monitoring tools, virtualization technologies, and advanced networking systems.</li> <li>Excellent verbal and written communication skills.</li> <li>Team-player with a positive, supportive attitude.</li> </ul> <p><strong>What You’ll Love About Us</strong></p> <ul> <li><strong>Best People and Team.</strong> Great Place to Work For, Hire Vets, Top Place to Work For – Austin American Statesman</li> <li><strong>Your Well-Being is a Priority.</strong> 100% covered Medical, Dental, and Vision</li> <li><strong>Invest in Your Future.</strong> 401K with company match, immediate vesting</li> <li><strong>Relax and Recharge.</strong> Paid time off and 15+ company paid holidays</li> </ul> <p><span id="__symantecMPKIClientDetector" style="display: none;">__PRESENT</span></p> <p><span id="__symantecMPKIClientDetector" style="display: none;">__PRESENT</span></p> <p><span id="__symantecMPKIClientDetector" style="display: none;">__PRESENT</span></p>