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Senior Order Operations Analyst

dragos · United States · Dragos USA
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<div class="content-intro"><p><span class="TextRun SCXW107525881 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW107525881 BCX8">At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are </span><span class="NormalTextRun SCXW107525881 BCX8">immediately</span><span class="NormalTextRun SCXW107525881 BCX8"> at risk. </span><span class="NormalTextRun SCXW107525881 BCX8">We are the global leader in </span><span class="NormalTextRun SCXW107525881 BCX8">xOT</span><span class="NormalTextRun SCXW107525881 BCX8"> cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand </span><span class="NormalTextRun SCXW107525881 BCX8">what is</span><span class="NormalTextRun SCXW107525881 BCX8"> at stake</span><span class="NormalTextRun SCXW107525881 BCX8">. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.</span></span><span class="EOP Selected SCXW107525881 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":120,"335559739":160,"335559740":360}"> </span></p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> <br></span><span data-ccp-props="{}"><span class="TextRun SCXW225411383 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225411383 BCX0">We are </span><span class="NormalTextRun SCXW225411383 BCX0">seeking</span><span class="NormalTextRun SCXW225411383 BCX0"> a dynamic and detail-oriented Senior Order Operations Business Partner to </span><span class="NormalTextRun SCXW225411383 BCX0">support</span><span class="NormalTextRun SCXW225411383 BCX0"> the end-to-end quote-to-cash process, from deal structuring through order validation and renewals management. In this highly cross-functional role, </span><span class="NormalTextRun SCXW225411383 BCX0">you’ll</span><span class="NormalTextRun SCXW225411383 BCX0"> partner closely with Sales, Finance, and Legal to create </span><span class="NormalTextRun SCXW225411383 BCX0">accurate</span><span class="NormalTextRun SCXW225411383 BCX0"> Salesforce CPQ quotes, manage pricing and approvals, audit contracts, and ensure clean order handoffs to Revenue Operations. </span><span class="NormalTextRun SCXW225411383 BCX0">You’ll</span><span class="NormalTextRun SCXW225411383 BCX0"> play a critical role in protecting revenue integrity, driving deal velocity, and ensuring a seamless customer experience. This is an exciting opportunity to join a fast-paced SaaS environment, influence strategic deals, and </span><span class="NormalTextRun SCXW225411383 BCX0">optimize</span><span class="NormalTextRun SCXW225411383 BCX0"> processes that directly </span><span class="NormalTextRun SCXW225411383 BCX0">impact</span><span class="NormalTextRun SCXW225411383 BCX0"> company growth.</span></span><span class="EOP Selected SCXW225411383 BCX0" data-ccp-props="{}"> </span></span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{}">Interpret pricing and governance policies to accommodate unique customer needs, and advise on complex or nonstandard deal structures, weighing competing priorities to recommend solutions that balance customer needs with company objectives.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{}"><span class="TextRun SCXW162279205 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW162279205 BCX0">Own quote creation in Salesforce CPQ, ensuring accurate product configuration, pricing, and subscription alignment.</span></span></span><span data-ccp-props="{}"></span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{}">Manage discounting and pricing governance to ensure consistency and financial health, acting as liaison

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