<div class="content-intro"><p>SI-BONE is a fast-growing, publicly traded medical device company that is an industry pioneer in minimally invasive sacropelvic solutions. Our mission is to help patients rise up and reach for the stars, and our vision is to work together as the global leader to make sacropelvic conditions universally recognized and effectively treated through innovation, evidence, education, and advocacy.</p> <p><span class="ui-provider fz b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak"><br><br></span></p></div><p>Customer Service Representative</p> <p style="line-height: 1;"><strong>Headquarters is in San Jose, CA; open to remote in the U.S.</strong></p> <p> </p> <p><span data-contrast="auto">SI-BONE® is focused on helping patients in one of the most under-served, under-diagnosed, and under-treated areas in orthopedics, the sacroiliac (SI) joint. SI-BONE developed an innovative, patented implant to fuse the SI joint. The iFuse Implant System® provides a less invasive alternative to traditional sacroiliac (SI) joint fusion surgery and has been used in over 90,000 procedures to date.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="auto">We are a medical device company that is focused on improving the lives of patients with sacroiliac pelvic conditions. We are looking for people who are passionate about our mission and who are willing to work hard to achieve it. We are also looking for people who are:</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Agile: We work in a fast-paced environment and need to be able to learn and adapt to change quickly.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Creative: We embrace creativity, and we need people who are not afraid to challenge the status quo.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Team Players: We roll-up our sleeves and work together as one team to achieve our goals.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li> </ul> <p> </p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">General Responsibilities:</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":40,"335559739":120}"> </span></p> <p>The Customer Service Representative will be responsible for updating information in QAD ERP and CRM systems. This person will manage all order processing activities and be responsive to all field requests, providing a “one stop shop” for all field operations needs. Ensure that deliveries are made in line with the surgery schedule. </p> <p>Responsible for performing all duties in compliance with all applicable worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual.</p> <p>The employee must at all times act and conduct company business in an honest, ethical and strictly legal manner, complying with the Code of Conduct, other company policies, the AdvaMed Code and all applicable laws and regulations, whether national, regional, state or local. This individual is encouraged, expected, and required to report any suspected violations of laws, regulations, the Code or any other Company policy, and all other suspected unethical behavior. The company does not tolerate retaliation in connection with making good faith reports of suspected violations. Responsible for performing all duties in compliance with all applicable worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual.</p> <p><strong>Specific Responsibilities: </strong></p> <ul> <li>Have strong relationship building skills to be able to integrate into a demanding sales organization</li> <li>Ensure that orders are managed consistent with Sales priorities and communicate order status</li> <li>Prioritize daily workload to ensure all requests are processed in a timely manner</li> <li>Ability to multitask and concentrate amid distractions ensuring daily tasks are completed</li> <li>Manage customer database within the QAD ERP and CRM systems</li> <li>Assist in other areas of the business as needed</li> <li>Support the SI-BONE Quality System</li> <li>Evaluates the fulfillment needs of the sales force and operates independently to ensure those needs are met</li> <li>Work with multiple departments and sales areas to ensure on time and accurate order fu