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Field Operations Manager

jetsonhome · Portland, OR · Portland, Oregon, United States
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<div class="content-intro"><p style="line-height: 1.5;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>About Jetson</strong></span></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 1.5;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.</span></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 1.5;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.</span></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 1.5;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.</span></p></div><div class="css-vchzxk-Root e1evyv12" data-testid="pebble-rich-text-editor"> </div> <div class="css-vchzxk-Root e1evyv12" data-testid="pebble-rich-text-editor"> <div class="css-hymxgr-EditorScrollableContainer e1evyv10"> <div class="css-1wdmhud"> <div class="css-1ar3of5-getContentEditableStyle" style="line-height: 1.5;" data-lexical-editor="true"> <h4 style="line-height: 1.5;"><span style="font-size: 10pt;"><strong data-lexical-text="true">The Opportunity:</strong></span></h4> <p style="line-height: 1.5;"><span style="font-size: 10pt;"><span data-lexical-text="true">We are looking for an extremely motivated and passionate HVAC professional with field operations management who would like to be a part of an exciting new company looking to fight climate change through disrupting the residential HVAC industry. This marks our expansion in the Portland market. </span><span data-lexical-text="true">The Field Operations Manager is responsible for ensuring that the HVAC installation teams are fully supported and equipped to perform their work safely, efficiently, and to the highest quality standards. This role bridges field operations and leadership, with a focus on readiness, resource allocation, and real-time problem-solving to drive team success. As we continue to iterate the processes and procedures that ensure the highest installation quality and efficiency, this role will play an integral role by contributing to the knowledge base.</span></span></p> <h4 style="line-height: 1.5;"><span style="font-size: 10pt;"><strong data-lexical-text="true">What You Will Do:</strong></span></h4> <ul class="prte-list-19eh6kv" data-pattern="discCircleSquare" data-depth="1"> <li style="font-size: 10pt;" value="1"><span style="font-size: 10pt;" data-lexical-text="true">Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.</span></li> <li style="font-size: 10pt;" value="2"><span style="font-size: 10pt;" data-lexical-text="true">Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.</span></li> <li style="font-size: 10pt;" value="3"><span style="font-size: 10pt;" data-lexical-text="true">Conduct site visits to provide support, coaching, and quality assurance for active installation projects.</span></li> <li style="font-size: 10pt;" value="4"><span style="font-size: 10pt;" data-lexical-text="true">Monitor and enforce company safety standards and ensure compliance with local codes and regulations.</span></li> <li style="font-size: 10pt;" value="5"><span style="font-size: 10pt;" data-lexical-text="true">Identify operational obstacles and work proactively to resolve issues that impact field productivity or installation timelines.</span></li> <li style="font-size: 10pt;" value="6"><span style="font-size: 10pt;" data-lexical-text="true">Conduct pre-installation walkthroughs to ensure all project parameters </span></li> <li style="font-size: 10pt;" value="7"><span style="font-size: 10pt;" data-lexical-text="true">Maintain an up-to-date understanding of the staffing needs based relevant business inputs.</span></li> <li style="font-size: 10pt;" value="8"><span style="font-size: 10pt;" data-lexical-text="true">Train and mentor field technicians to improve workmanship, efficiency, and customer service.</span></li> <li style="font-size: 10pt;" value="9"><span style="font-size: 10pt;" data-lexical-text="true">Review completed installations to ensure quality standards and customer expectations are met or exceeded.</span></li> <li style="font-size: 10pt;" value="10"><span style="font-size: 10pt;" data-lexical-text="true">Support warranty and rework investigations and help implement corrective action plans.</span></li> <li style="font-size: 10pt;" value="11"><span style="font-size: 10pt;" data-lexical-text="true">Provide performance feedback and assist with evaluations of field team members.</span><

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