IS Support Specialist II

<div class="content-intro"><div style="font-family: 'Instrument Sans', 'Segoe UI', Trebuchet MS, Tahoma, sans-serif;"> <p style="line-height: 1.4;">Vast is developing next-generation <strong>space stations and space infrastructure</strong> using an incremental, hardware-rich, and low-cost approach. Vast is rapidly developing its multi-module Haven Station to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Haven Demo’s 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world’s first commercial space station when it launches in 2027, followed by additional Haven modules. Additionally, the company recently announced <strong>Vast Satellite</strong>, a high-power satellite product line leveraging its space station components and the heritage of Haven Demo.</p> <p style="line-height: 1.4;">Headquartered in<strong> Long Beach, California</strong>, and with more than 1,000 employees and over a billion dollars in private capital, Vast has built the facilities required to manufacture and operate America’s next space station. The company plans to develop future habitats and systems for the Moon and Mars, dedicated space stations for government partners, and other crewed systems that will unlock the expanding long-term space economy.</p> </div></div><p>Vast is looking for a(n) <strong>Information Systems Support Specialist</strong>, reporting to the <strong>Senior Technology Operations Manager</strong>, for providing day-to-day technical support to Vast’s internal employees and making sure systems run smoothly. You will be the first point of contact for users experiencing technical issues, providing timely and efficient solutions to their problems. Your expertise in troubleshooting, problem-solving, and exceptional customer service will be key to your success in this role. This will be a <strong>full-time, non-exempt </strong>position located in our <strong>Long Beach location.</strong></p> <p><strong>Responsibilities: </strong></p> <ul> <li>Provide L1/L2 Support for all VAST Enterprise Systems.  These include but aren’t limited to ERP, MES, PLM and other engineering systems.</li> <li>80% of time spent providing L1/L2 support for all VAST Enterprise Systems, 20% of time assisting with project related work</li> <li>First point of contact/line of support for any software/application support needed.</li> <li>License provisioning for engineering systems and corporate systems</li> <li>Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk</li> <li>Learning how to triage project requests on top of day to day L1/L2 support</li> <li>Strong understanding of the enterprise system landscape and functional knowledge of processes.</li> <li>Strong collaboration skills with multiple departments and stakeholders</li> <li>Comfortable with enterprise application access controls, troubleshooting / reproducing software bugs, and partnering with Technical Product Managers on larger projects</li> <li>Provide support for multiple location</li> </ul> <p><strong>Minimum Qualifications:</strong></p> <ul> <li>3+ years of experience in IT or Information Systems support</li> <li>Experience handling tickets in a service desk </li> <li>Proven experience with ITSM tools</li> <li>Strong problem-solving skills and ability to work independently and collaboratively</li> <li>Exhibits excellent cross collaboration communication and interpersonal skills</li> <li>Demonstrated ability to resolve difficult technical issues with limited information</li> </ul> <p><strong>Preferred Skills & Experience:</strong></p> <ul> <li>Experience in a manufacturing/aerospace environment</li> <li>Experience handling tickets in a service desk but preferred in Jira Service Management</li> <li>Experience supporting enterprise applications such as Netsuite, Manufacturo, NX/Teamcenter, engineering systems</li> <li>Experience with JIRA/Confluence on prem or cloud  configuration</li> <li>Prior experience working in a fast-paced startup environment or enterprise level environment</li> <li>Familiarity with aerospace industry regulations and standards regarding IT and data</li> <li>Experience supporting 800+ end users</li> </ul> <p><strong>Additional Requirements:</strong></p> <ul> <li>Strong troubleshooting skills and application support skills</li> <li>Strong attention to detail and exhibits proactivity/can do attitude</li> </ul> <p><strong>Pay Range</strong></p> <ul> <li>IS Support Specialist II: $31/hr - $44/hr</li> <li>Senior IS Support Specialist: $43/hr - $61/hr</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Range: California</div><div class="pay-range"><span>$31</span><span class="divider">—</span><span>$61 USD</span></div></div></div><div class="content-conclusion"><div style="font-family: 'Instrument Sans', 'Segoe UI', Trebuchet MS, Tahoma, sans-serif;"> <p style="line-height: 1; font-size: 14px;"><em>W