<div class="content-intro"><p><span class="NormalTextRun SCXW201391583 BCX0">At Businessolver, we believe benefits should be easy for everyone. We combine intelligent technology with human </span><span class="NormalTextRun SCXW201391583 BCX0">expertise</span><span class="NormalTextRun SCXW201391583 BCX0"> to help organizations </span><span class="NormalTextRun SCXW201391583 BCX0">anticipate</span><span class="NormalTextRun SCXW201391583 BCX0"> needs, simplify complexity, and create better experiences for employees and HR teams alike. Our people-first culture is built on innovation, accountability, and a shared commitment to delivering meaningful outcomes for the clients and communities we serve. Every role at Businessolver contributes to our mission of helping people thrive through </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW201391583 BCX0">benefits</span><span class="NormalTextRun SCXW201391583 BCX0"> experiences that are smarter, simpler, and more human.</span></p></div><p>The Senior Client Services Lead has a strong account management background and will serve as the day to day point of contact for our clients. You are accountable for delivering a consistent, high quality Businessolver experience in a seriously delightful way. If you are a driven and passionate professional who enjoys providing exceptional service we would like to hear from you!</p> <p><strong>The Gig:</strong></p> <ul> <li>Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints</li> <li>Manage and facilitate client calls and new client administrator training</li> <li>Maintain all client documentation such as Standard Operating Procedures and process related documentation</li> <li>Engage in ongoing educational opportunities on product releases, updates and system functionality</li> <li>Educate, discuss and collaborate with clients on relevant product updates, engaging in consultation with Client Success Leader as needed</li> <li>Provide concise communication regarding new system functionality, industry news, open items, project initiatives and resolution activity</li> <li>Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service</li> <li>Coordinate Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items</li> <li>Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations</li> <li>Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team</li> <li>When it comes down to it, make them love us…a lot!</li> </ul> <p><strong>What you need to make the cut:</strong></p> <ul> <li>College Degree (or equivalent) preferred</li> <li>7+ years’ experience working with clients and building relationships with direct experience in the employee benefits/benefit administration industry</li> <li>2+ years’ experience operating as a Client Services Lead</li> <li>Must have strong understanding of healthcare administration and the impact it has on the industry</li> <li>Human Resources and HRIS (human resources information system)/payroll system(s) knowledge helpful</li> <li>Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization</li> <li>Ability to lead client meetings, deliver presentations and establish relationships</li> <li>Consultative approach to communication – giving the clients insight to activity in the market that may potentially impact their business – while providing solutions related to our platform</li> <li>Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer</li> <li>Ability to maintain grace under pressure – especially during the busy season; basically the ability to bring order out of creative chaos during a compressed, high pressure period of time</li> <li>You must be a resourceful and creative problem solver – constructively working with team members to find solutions</li> <li>Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients</li> <li>Availability to travel up to 15%</li> </ul> <p><em><span data-contrast="auto">The pay range for this position is <span class="collapsed-field-text">$80,000 - $140,000</span> per year (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).</span></em><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><em><span data-contrast="auto">This role is eligible to participate in the quarterly bonus incentive plan.</span></em></p> <p> </p><div class="content-conclusion"><p><span data-contrast="auto">Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/</span><span data-ccp-props="{"2013419