<div class="content-intro"><p data-path-to-node="0"><strong data-path-to-node="0" data-index-in-node="0">What Makes Cloudbeds Unique</strong></p> <p data-path-to-node="1">At <a href="https://www.cloudbeds.com/">Cloudbeds</a>, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.</p></div><p>๐๐ผ๐ ๐ฌ๐ผ๐'๐น๐น ๐ ๐ฎ๐ธ๐ฒ ๐ฎ๐ป ๐๐บ๐ฝ๐ฎ๐ฐ๐</p> <p>As an ๐๐ฐ๐ฐ๐ผ๐๐ป๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐ฟ, you will be part of the Customer Success team. AMs will be expected to actively manage a portfolio of customers with an estimated value of $900,000 - $1,000,000 USD with the goal of building strong customer relationships.</p> <p>Our ๐๐ ๐ง๐ฒ๐ฎ๐บ is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As an AM you will make the motto โmore reservations, happier guestsโ a reality by providing strategic guidance to our customers around the world and helping them achieve their โSuccess Outcomes.โ</p> <p>๐ช๐ต๐ฎ๐ ๐ฌ๐ผ๐ ๐๐ฟ๐ถ๐ป๐ด ๐๐ผ ๐๐ต๐ฒ ๐ง๐ฒ๐ฎ๐บ</p> <ul> <li>Serve as the main point of contact for all Cloudbeds-related needs for your portfolio of LATAM customers, managing escalations and ensuring seamless customer experiences</li> <li>Achieve retention goals by building strong customer relationships, identifying upsell opportunities, and implementing proactive strategies to minimize churn</li> <li>Use a consultative approach rooted in hospitality expertise to drive product engagement, customer "stickiness," and portfolio growth through tailored recommendations</li> <li>Analyze customer data and usage patterns to improve platform utilization, identify at-risk accounts, and surface opportunities for customers to optimize their operations</li> <li>Coordinate with technical support teams on escalations, troubleshoot platform issues, and leverage your hospitality knowledge to solve complex customer challenges</li> <li>Gather and synthesize customer feedback, feature requests, and pain points to inform product roadmap and share insights across Sales, Product, and Marketing teams</li> <li>Develop deep product knowledge of the Cloudbeds platform and stay current on system updates to effectively train and guide customers</li> </ul> <p>๐ช๐ต๐ฎ๐ ๐ฆ๐ฒ๐๐ ๐ฌ๐ผ๐ ๐จ๐ฝ ๐ณ๐ผ๐ฟ ๐ฆ๐๐ฐ๐ฐ๐ฒ๐๐</p> <ul> <li>Bring 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties</li> <li>Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS)</li> <li>Possess experience in the LATAM hospitality market with deep knowledge of regional customer needs, expectations, and business practices</li> <li>Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customersโeven in challenging situations</li> <li>Speak Spanish fluently (native or professional proficiency) and are comfortable working LATAM business hours to serve customers across the region</li> <li>Show ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers</li> <li>Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through</li> </ul> <p>๐๐ผ๐ป๐๐ ๐ฆ๐ธ๐ถ๐น๐น๐ ๐๐ผ ๐ฆ๐๐ฎ๐ป๐ฑ ๐ข๐๐</p> <ul> <li>Experience with hospitality SaaS platforms or technology solutions (customer-facing roles in hospitality tech, implementation, onboarding, or customer success</li> <li>Portuguese language proficiency</li> <li>Familiarity with CRM platforms (Salesforce, HubSpot) and data analysis tools for tracking customer health and performance</li> </ul><div class="content-conclusion"><p data-path-to-node="0"><strong data-path-to-node="0" data-index-in-node="0">Work Authorization:</strong> Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.</p> <p data-path-to-node="1"><strong data-path-to-node="1" data-index-in-node="0">What to Expect - Your Journey with Us</strong></p> <p data-path-to-node="2">Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but