<p><em>Are you a strategic thinker who loves turning big-picture ideas into action plans?</em></p> <p><em>Can you lead a team to operational excellence while fostering accountability and growth?</em></p> <p><em>Are you ready to transform processes and drive success in a dynamic legal environment?</em></p> <p><em>Do you thrive on making impactful decisions that shape the future of an organization?</em></p> <p><strong>Final question:</strong> When faced with a challenge, do you get <em>excited</em> or run away?</p> <p> </p> <p><strong>** IMPORTANT: TO APPLY **</strong></p> <p><strong>If you have any questions, please email recruit@crisp.co only.</strong></p> <ul> <li>Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.</li> </ul> <p><strong>To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.</strong></p> <p><strong>**RECRUITERS DO NOT CONTACT**<br><br></strong></p> <p>AK Law Firm is a Texas-based personal injury law firm headquartered in Houston, with additional offices in Dallas and San Antonio. The firm represents individuals injured in car accidents, truck accidents, and other personal injury matters, including wrongful death claims.</p> <p>With over $100 million recovered for clients within the last five years, AK Law Firm is committed to delivering results while prioritizing transparency, communication, and compassionate client service. The firm emphasizes weekly client updates, 24/7 online access to case files, and bilingual legal representation to better serve clients throughout Texas.</p> <p>The firm has experienced steady year-over-year growth and maintains a professional, friendly, and hardworking team environment. As the organization continues to expand, AK Law Firm is focused on strengthening operational efficiency, departmental accountability, and consistent execution across its operations.</p> <p>The Director of Operations will serve as a visible, onsite operational leader at AK Law Firm's Houston headquarters, ensuring consistent execution of leadership priorities across the organization. This individual will work closely with executive leadership and department managers to monitor existing KPIs, strengthen accountability, finalize operating procedures, and translate strategic initiatives into practical execution. The role requires strong judgment, effective communication, and the ability to identify operational challenges while supporting the firm's continued growth.</p> <p> </p> <p><strong>What you’ll do:</strong></p> <ul> <li><strong>Daily Operations:</strong> Oversee day-to-day operations to ensure smooth functioning and alignment with strategic goals.</li> <li><strong>Departmental Accountability:</strong> Build strong relationships with department managers to ensure adherence to established priorities and KPIs.</li> <li><strong>KPI Monitoring:</strong> Track and analyze departmental KPIs, providing insights and recommendations for improvement.</li> <li><strong>Process Improvement:</strong> Finalize, document, and implement SOPs to streamline operations and remove bottlenecks.</li> <li><strong>Strategic Integration:</strong> Translate leadership's big-picture ideas into practical operational plans, assess how proposed initiatives interact with existing systems and departmental priorities, identify potential conflicts, and recommend adjustments to support effective execution.</li> <li><strong>Leadership Communication:</strong> Act as a primary communication link between executive leadership and department managers, providing feedback and reinforcing expectations.</li> <li><strong>Cross-Departmental Oversight:</strong> Coordinate operational performance across the firm, working with approximately five to six department managers to ensure priorities are executed and existing KPIs are consistently monitored.</li> <li><strong>Departmental Boundaries: </strong>Monitor litigation-related operational KPIs while substantive legal decisions remain with the legal team. Collaborate with marketing on operational coordination without assuming direct management of that department.</li> <li><strong>Financial Coordination:</strong> Work with existing leadership and accounting when financial information is needed for operational decisions, without taking primary responsibility for the firm's financial management.</li> <li><strong>Potential HR Oversight:</strong> As the position becomes established, responsibilities may expand to include oversight of recruitment coordination, onboarding, training, and selected HR functions, depending on future organizational decisions.<br><br></li> </ul> <p><strong>What we’re looking for:</strong> </p> <ul> <li><strong>Operational Experience:</strong> Minimum of five years in an operational leadership role.</li> <li><strong>Educational Background: </strong>Bachelor's degree, with a master's degree in business or a related field preferred but not required. Relevant operational experience, transferable skills, and demonstrated leadership capability are important considerations.</li> <li><strong>Leadership Skills:</strong&