Medical Receptionist - Primary Care

convenientmd · Manchester, New Hampshire, United States · Manchester, New Hampshire, United States

<div class="content-intro">At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. </div><h3>The Opportunity </h3> Medical Receptionists play a vital role in creating a welcoming, home-like environment within our primary care clinics. This position ensures a smooth and efficient check-in and check-out experience, maintains accurate and complete patient medical records, and provides essential administrative support to keep clinic operations running seamlessly. The right individual for this role l is eager to learn, self-motivated, and genuinely enjoys engaging with patients, staff, and vendors. Our clinics are fast-paced and constantly evolving, requiring flexibility, adaptability, and a solutions-oriented mindset. The ideal candidate embraces collaboration over avoidance, steps in wherever support is needed, champions our care model and vision, and brings professionalism to the team each day. <h3>Your Impact   </h3> <ul> <li>Patient Experience & Value-Based Care <ul> <li>Create a warm, welcoming, and professional experience for every patient, serving as the first point of contact and introductory face of value-based care.</li> <li>Lead the check-in process and educate patients on the program’s goals, vision, and shared responsibility model.</li> <li>Provide primary phone support, including answering inbound calls, scheduling and canceling appointments, returning messages, and documenting patient interactions in the EMR.</li> <li>Conduct periodic patient satisfaction outreach and identify solutions to continuously enhance the patient experience.</li> <li>Partner with MAs, Care Navigators, and clinic staff to deliver cross-coverage and team-based support as needed.</li> </ul> </li> <li>Administrative & Operational Excellence <ul> <li>Maintain strong working knowledge of the EMR to manage scheduling, documentation, and task routing, and demonstrate initiative in continuously improving system proficiency.</li> <li>Oversee non-clinical supply inventory, manage mail distribution, and provide general administrative support using Microsoft Office tools.</li> <li>Maintain a clean, organized, and fully stocked front desk and lobby environment that reflects a high standard of professionalism.</li> </ul> </li> <li>Medical Records & Care Coordination <ul> <li>Ensure patient charts are complete and accurate by obtaining, scanning, uploading, and organizing medical records in a timely manner.</li> <li>Review incoming documentation daily and support MAs and the Population Health team with pre-visit chart preparation and record retrieval.</li> <li>Perform additional duties as assigned to support clinic operations and high-quality patient care.</li> </ul> </li> </ul> <h3>Who You Are </h3> <ul> <li>Education: High School Diploma or GED required.</li> <li>Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.</li> <li>Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.</li> <li>Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.</li> <li>Technically savvy: Proficient with Microsoft Office Suite or related software.</li> <li><span data

Let Nod apply for you →

More jobs at convenientmd

Advanced EMT (AEMT) - Urgent Care — convenientmd EMT-B - Urgent Care — convenientmd Licensed Practical Nurse (LPN) - Urgent Care — convenientmd Medical Assistant (MA) - Urgent Care — convenientmd Medical Assistant (MA) - Urgent Care — convenientmd New Grad - Physician Associate/Assistant (PA) - Urgent Care — convenientmd