<p class="p1">The Hardware R&D Technical Lead runs the HQ team that keeps Moxi robots in hospitals working. The team provisions, builds, tests, quality-checks and ships what the field needs.</p> <p class="p1">Diligent Robotics deploys Moxi, a mobile service robot, in hospitals across the US. The operating fleet is growing from about 70 robots today to about 200 by the end of 2027, mostly next-generation Moxi units at new hospital sites. This role makes sure HQ keeps pace.</p> <p class="p1">The team's mission is the same as all of Service Operations: 95% overall monthly robot uptime, timely delivery of assigned objectives, and continuous improvement mindset for all systems and processes.</p> <h3 class="p1"><strong>Responsibilities</strong></h3> <p class="p1"><strong>Lead and develop the team</strong></p> <ul class="ul1"> <li class="li1">Hold weekly 1:1s and give every role written expectations and clear measures.</li> <li class="li1">Coach, give direct feedback, run performance reviews, and address performance issues early, with HR.</li> <li class="li1">Cross-train the team so no task depends on one person.</li> <li class="li1">Build a culture of ownership: confirm work is done, close every loop, and hand off in writing.</li> </ul> <p class="p1"><strong>Keep staffing matched to the fleet</strong></p> <ul class="ul1"> <li class="li1">Track workload across provisioning, builds, QC, refurbishment and parts shipping, and spot capacity gaps before they cause delays.</li> <li class="li1">Forecast headcount with the Head of Service Operations as the fleet grows, then hire and onboard to plan.</li> <li class="li1">Plan coverage for time off, on-call rotations and build surges.</li> </ul> <p class="p1"><strong>Keep the team aligned on priorities</strong></p> <ul class="ul1"> <li class="li1">Own the team's charter and intake for requests from field service, engineering and manufacturing.</li> <li class="li1">Keep a single prioritized backlog and make trade-offs visible early.</li> <li class="li1">Join the daily field service stand-up, and publish a weekly status: done, in progress, blocked, decisions needed.</li> </ul> <p class="p1"><strong>Coordinate testing with engineering</strong></p> <ul class="ul1"> <li class="li1">Plan and run hardware tests and validation with the hardware, software and reliability engineering teams, such as docking, charging, battery, thermal and endurance testing.</li> <li class="li1">Schedule HQ test robots, make sure results are recorded and shared, and pilot retrofits before they go to the fleet.</li> <li class="li1">Support root-cause analysis on repeat field failures.</li> </ul> <p class="p1"><strong>Run depot operations</strong></p> <ul class="ul1"> <li class="li1">Oversee robot and base provisioning, builds, refurbishment and returns.</li> <li class="li1">Own the QC gate so parts and robots ship complete to hospital sites and to manufacturing.</li> <li class="li1">Make sure parts ship the same day, and keep work instructions and repair procedures current.</li> </ul> <h3><strong>Qualifications</strong></h3> <ul class="ul1"> <li class="li1">5+ years of hands-on work with electromechanical or robotics hardware, such as building, repairing, testing or field service.</li> <li class="li1">2+ years leading technicians directly, including hiring, coaching and managing performance.</li> <li class="li1">Strong electrical troubleshooting on low-voltage DC systems, batteries, chargers and wiring harnesses, using a multimeter and reading schematics.</li> <li class="li1">Experience running a test, QC or build process with written procedures and recorded results.</li> <li class="li1">Clear, direct written and verbal communication with technicians, engineers and leadership.</li> <li class="li1">Able to balance competing priorities and say what will slip and why.</li> </ul> <h3><strong>What Makes You Stand Out</strong></h3> <ul class="ul1"> <li class="li1">Familiarity with MaintainX or a similar maintenance management system (CMMS).</li> <li class="li1">Experience working with contract manufacturers on builds, quality issues and returns.</li> <li class="li1">Background with mobile robots, AMRs or other autonomous machines.</li> <li class="li1">Experience with lithium battery systems and charging, LiFePO4 in particular.</li> <li class="li1">Lean or 5S shop practices, or experience in a regulated environment such as healthcare.</li> </ul> <h3 class="p1"><strong>Working conditions</strong></h3> <ul class="ul1"> <li class="li2">Full-time and on-site at our Austin, TX headquarters, working in a hardware shop and office setting.</li> <li class="li2">Up to 10% travel to hospital sites and manufacturing partners.</li> <li class="li2">Regularly lift and move components up to 50 lb, and stand for long periods during builds and testing.</li> <li class="li2">Occasional after-hours support when robots are down.</li> </ul> <p> </p>