<div class="content-intro"><p> </p> <p> </p></div><h2><strong>Desktop Support Analyst II (Manufacturing Technology Support)</strong></h2> <p>📍 Santa Catarina, Nuevo León, Mexico<br>💰 $29,000 MXN/month<br>🚌 Transportation Assistance Available<br>🏭 Fully On-Site 6:00 AM to 5:00 PM Monday-Friday</p> <p>🗣️ English Requirement: Professional working proficiency in English is required for this position. Candidates must be comfortable communicating in English with colleagues, support teams, and business users.</p> <h2><strong>Support the Technology That Keeps Manufacturing Moving</strong></h2> <p><strong>DYOPATH</strong> is hiring a <strong>Desktop Support Analyst II</strong> to support technology in a large-scale manufacturing environment where uptime, responsiveness, and hands-on troubleshooting directly impact daily operations. This isn't a traditional office-based support role.</p> <p>As a <strong>Desktop Support Analyst II</strong>, you'll work directly with production teams, troubleshoot hardware issues, support operational technology, and help keep critical business systems running.</p> <p>If you enjoy hands-on troubleshooting, field support, and working where technology directly impacts operations, we'd love to hear from you.</p> <h2><strong>What Makes This Desktop Support Analyst II Opportunity Unique?</strong></h2> <h3>Unlike many Desktop Support positions, this <strong>Desktop Support Analyst II</strong> role provides exposure to:</h3> <ul> <li>Manufacturing technology</li> <li>Operational Technology (OT)</li> <li>Production-support environments</li> <li>Industrial hardware</li> <li>Business-critical operations</li> </ul> <h3>You'll work directly with:</h3> <ul> <li>Desktop computers</li> <li>Printers</li> <li>Scanners</li> <li>Barcode devices</li> <li>Peripheral equipment</li> <li>Manufacturing support systems</li> </ul> <p>A typical day may include troubleshooting workstations, supporting barcode scanners and printers, assisting production personnel, replacing hardware, and helping maintain technology used throughout manufacturing operations.</p> <h2><strong>Benefits Overview</strong></h2> <ul> <li>Aguinaldo (25 days – above legal requirement)</li> <li>Vacation + 25% premium</li> <li>IMSS + Major medical insurance (family included)</li> <li>Monthly savings fund + pantry vouchers</li> <li>Access to client-provided transportation routes</li> <li>Quarterly performance bonus opportunities</li> <li>Paid life events leave (parental, marriage, bereavement)</li> </ul> <h2><strong>You May Be a Great Fit If Your Background Includes</strong></h2> <ul> <li>Manufacturing IT support</li> <li>Industrial or production-floor technology support</li> <li>Warehouse or logistics technology</li> <li>On-site desktop support</li> <li>Field service or field support</li> <li>Hands-on hardware repair</li> <li>Operational Technology support</li> <li>Technical support for business-critical operations</li> </ul> <p>Direct manufacturing or OT experience is preferred, but it is not the only path to success. We encourage candidates with strong hands-on troubleshooting experience, comfort in an industrial setting, and the ability to learn new technology to apply.</p> <h2><strong>Realistic Job Preview: </strong></h2> <h3><strong>This Desktop Support Analyst II position includes:</strong></h3> <p>✅ Working fully on-site</p> <p>✅ Supporting technology in a manufacturing environment</p> <p>✅ Walking throughout operational areas during the day</p> <p>✅ Hands-on troubleshooting and hardware support</p> <p>✅ Working around industrial equipment and production operations</p> <p>✅ Collaborating with operations staff, engineers, and business users</p> <p>✅ Following site safety requirements and PPE guidelines</p> <h3><strong>This Opportunity May Not Be the Best Fit If You're Looking For</strong></h3> <p><strong>❌</strong><strong> </strong>Remote work</p> <p>❌ Primarily office-based support</p> <p>❌ Systems administration</p> <p>❌ Network engineering</p> <p>❌ Cloud engineering</p> <p>❌ Project-based implementation work</p> <p>❌ Data center operations</p> <p>Candidates who enjoy hands-on technical support and operational environments tend to be the most successful in this Desktop Support Analyst II opportunity.</p> <h2><strong>What You'll Do</strong></h2> <h3>As a <strong>Desktop Support Analyst II</strong>, you will:</h3> <ul> <li>Provide desktop and end-user support for hardware, software, and peripheral devices.</li> <li>Troubleshoot and resolve technical issues affecting users and business operations.</li> <li>Support desktop computers, printers, scanners, barcode devices, and related equipment.</li> <li>Install, configure, maintain, and replace hardware as needed.</li> <li>Escalate issues when appropriate and collaborate with internal and external support teams.</li> <li>Maintain asset management and device inventory records.</li> <li&