<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Arlington Veterinary Center</strong> is seeking an outgoing <strong>Lead </strong><strong>Client Service Representative</strong> to serve as the welcoming face of our hospital.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">In this role, you will oversee the day-to-day operations of the hospital’s front desk while ensuring an exceptional client experience. The ideal candidate supports and mentors the client service team, manages appointment flow, addresses client concerns, and serves as a key liaison between clients, medical staff, and hospital leadership. The Lead Receptionist helps maintain efficient administrative processes, promotes a positive and professional team culture, and ensures both clients and patients feel welcomed and supported throughout their visit.</span></p> <p> </p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span style="text-decoration: underline;">Schedule and Compensation</span>:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Compensation: <strong>$20-$22</strong> per hour, for each hour worked</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">This is a <strong><span class="marker">full-time</span></strong> position, with a <span class="marker"><strong>4/10</strong> </span>schedule and availability needed <strong>Monday, Wednesday, Thursday, Friday & every third Saturday from 8am-12pm.</strong></span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span style="text-decoration: underline;">Full-Time Benefits Package</span>*</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Health Package:</strong> Medical, Dental, and Vision Insurance</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Life Insurance and Disability</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Employee Assistance Program (EAP)</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">401k with company match</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Paid time off in accordance with site policy and applicable law</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span class="marker" style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Personal pet discount</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span class="marker" style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Uniform allowance</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span style="text-decoration: underline;">Minimum Qualifications and Skill Set</span>:</strong></span></p> <ul> <li style="font-weight: bold; font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span class="marker">5+ years</span> of experience in a customer service, reception, or client-facing role</strong></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Previous veterinary receptionist experience <em><strong>required</strong></em></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proficiency in the following skills:</span> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to manage a multi-phone line system while assisting in-person clients</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Previous leadership experience, ideally in a veterinary reception setting</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong o