Your Opportunity We are seeking an Epic Training & Support Specialist to provide end-user support, workflow assistance, and training, particularly during go-lives, upgrades, and optimization efforts. This role provides frontline support and training to end users, working closely with analyst and build teams to relay real-world feedback. Vytal Health Partners (VHP) is a growing organization affliliated with Vytalize Health, helping independent physicians offload administrative work so they can focus on patients. VHP is in an exciting growth stage, and now's a great time to join. What you will do • Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiatives • Deliver end-user training and workflow education for Epic applications • Share feedback on workflow challenges observed during support and training sessions. • Serve as a subject-matter resource for assigned Epic functionality • Assist with workflow testing, training environments, and end-user simulations • Troubleshoot moderately complex issues and determine appropriate resolution or escalation • Create and maintain training materials and support documentation • Support application upgrades and new functionality adoption What will make you successful here • Associates degree or Medical Assistance certification or equivalent experience • Minimum of 3 years experience using Epic as an end user • Experience providing Epic application support or training in a healthcare environment • Strong understanding of clinical or operational workflows • Excellent communication and presentation skills • Ability to work independently in a fast-paced, customer-facing environment Preferred Qualifications • Experience supporting Epic go-lives or large optimization efforts • Formal or informal training or instructional experience Key Skills & Competencies • Workflow observation and feedback • Adult learning and facilitation • Intermediate Epic application knowledge • Relationship building with clinical stakeholders • Problem-solving and adaptability Perks/Benefits • Annual Bonus Potential • 401(k) Match (100% up to 4%) • Health Benefits Effective Day 1 • Health & Wellness Stipend Please note at no time during our screening, interview, or selection process do we ask for additional personal information (beyond your resume) or account/financial information. We will also never ask for you to purchase anything; nor will we every interview you via text message. Any communication received from a Vytalize Health recruiter during your screening, interviewing, or selection process will come from an email ending in @vytalizehealth.com