Training & Quality Assistant Manager (Back Office) Job Description Position Summary • Responsible for maintaining and improving quality standards, training programs, and process efficiency across back-office operations. • Leads quality and training teams while ensuring compliance with client requirements and business goals. Key Responsibilities • Support Six Sigma and continuous improvement initiatives. • Work with departments to identify and implement process improvements. • Maintain client quality standards and achieve quality targets. • Analyze quality metrics and implement action plans. • Design and deliver training programs and materials. • Update employees on process and policy changes. • Lead Quality Auditors, QA Specialists, and Trainers. • Build strong relationships with clients and stakeholders. Minimum Qualifications • Bachelor’s degree in any discipline. • 5+ years of experience in Lean/Six Sigma, process improvement, or process design. • 2+ years of Training & Development experience. • 5+ years in Quality, Training, or Team Lead roles. Requirements Preferred Certifications • Six Sigma Yellow Belt or Green Belt. • Train-the-Trainer or Training & Development Certification. Required Skills • Strong verbal and written English communication. • Knowledge of quality tools and basic statistics. • Proficiency in Microsoft Office. • Excellent facilitation, presentation, and stakeholder management skills. • Strong analytical, organizational, and problem-solving abilities. • Ability to lead teams and drive performance improvements. • Willingness to travel internationally. Benefits PF, Gratuity, Mediclaim, etc.,