Inside Sales Supervisor Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We’re looking for an Inside Sales Supervisor to help manage and grow the day-to-day sales operation while leading a small sales/customer service team. You’ll work directly with company leadership and own the sales lifecycle from inbound inquiries through quoting, closing, shipping coordination, and post-sale follow-up. You’ll also coach a two-person support team, delegate tasks, and help ensure customers receive a strong experience throughout the sales process. This is a high-autonomy, startup-like environment suited to someone who is confident speaking with customers, enjoys coaching a small team, and is comfortable solving different problems each day. What You’ll Own Inbound Sales & Customer Communication • Answer incoming calls and emails from current customers and leads. • Demonstrate strong knowledge of the company’s products. • Determine the appropriate next steps for each customer inquiry. Sales & Closing • Manage customer inquiries throughout the sales process. • Prepare quotes and close orders. • Answer customer questions and complete required paperwork. • Take ownership of opportunities from inquiry through close. Lead Follow-Up • Maintain long-term leads through consistent and proactive follow-up. • Keep opportunities moving forward through timely communication. • Identify when additional team support or follow-up is needed. Team Leadership & Delegation • Coach a two-person sales/customer service support team on customer communication. • Delegate tasks to team members when appropriate. • Help the team stay organized and responsive to customer needs. Post-Sale Coordination • Monitor the post-sale process and shipping experience. • Help resolve issues and ensure customer satisfaction. • Maintain strong customer relationships after the sale. Required Experience & Skills • Strong sales and customer communication skills. • Comfortable working remotely and independently. • Comfortable spending up to half of the day on the phone. • Self-motivated, detail-oriented, and resourceful. • Strong communicator who can manage multiple priorities. • Experience in sales, customer support, and managing a small team is preferred. • Familiarity with Google Workspace and Microsoft Office is a plus. • Familiarity with public safety training or firearms industry products is a plus but not required. • No formal education or specific experience requirements. What Makes You a Strong Fit • You take ownership of the entire sales process rather than focusing only on individual tasks. • You’re confident speaking with customers and handling sales conversations. • You’re persistent and organized when managing long-term leads. • You enjoy coaching and supporting a small team. • You’re comfortable making decisions independently in a high-autonomy environment. • You’re resourceful and able to solve unexpected problems. • You’re proactive and interested in helping shape a growing company rather than simply executing assigned tasks. Interview Process • Initial Application • Spark Hire One-Way Video Interview • Client Interview • Offer Stage