Operations Specialist – Remote Workforce Operations | Shift Coordination | Scheduling | Client Operations Position Type: Full-Time, Remote Working Hours: U.S. Business Hours Preferred Locations: LATAM, Pakistan, Philippines, or South Africa About the Role At Pavago, one of our clients is hiring an Operations Specialist to oversee day-to-day workforce operations and ensure seamless execution across a live scheduling platform. This is not an administrative support role. You’ll own the complete shift lifecycle—from workforce onboarding and scheduling to real-time issue resolution and client communication—ensuring every shift is filled, every professional is supported, and every client receives exceptional service. You’ll work across: • Workforce coordination • Shift fulfillment • Scheduling • Attendance monitoring • Client communication • Live operations • Process improvement If you thrive in fast-paced operational environments, enjoy solving problems in real time, and take ownership from start to finish, this role is built for you. What You’ll Own Shift Fulfillment & Scheduling • Own the end-to-end shift fulfillment process. • Respond quickly to incoming client staffing requests. • Assign professionals to shifts based on availability and qualifications. • Confirm attendance and workforce availability before every shift. • Ensure shifts are filled efficiently while maintaining service quality. • Monitor fulfillment metrics and staffing performance. Workforce Onboarding & Engagement • Onboard and activate new professionals on the platform. • Maintain accurate workforce profiles and onboarding records. • Build strong relationships with workforce professionals to improve engagement and retention. • Communicate regularly to maintain workforce responsiveness and reliability. • Support workforce growth and long-term platform participation. Live Operations & Issue Resolution • Monitor attendance, clock-ins, and active shifts in real time. • Respond immediately to: • Late arrivals • No-shows • Shift cancellations • Scheduling conflicts • Coordinate replacement coverage when needed. • Communicate directly with clients, on-site managers, and workforce professionals. • Resolve operational issues while maintaining a high level of customer service. Operations & Process Improvement • Maintain organized operational records and tracking systems. • Keep attendance, fulfillment, and scheduling documentation accurate and up to date. • Identify recurring operational bottlenecks. • Recommend workflow improvements that increase speed, reliability, and service quality. • Support continuous improvement initiatives across operations. Requirements Must-Have Qualifications Experience • 2+ years of experience in: • Operations • Workforce coordination • Staffing • Scheduling • Client operations Core Skills • Excellent written and verbal English communication skills. • Strong organizational and time-management abilities. • Experience coordinating multiple priorities simultaneously. • Strong stakeholder management and relationship-building skills. • Comfortable working with live scheduling platforms and operational systems. • Reliable computer setup and high-speed internet connection. Nice to Have • Experience working in: • Staffing companies • Workforce marketplaces • Startup environments • Experience with: • Shift-based workforce operations • Attendance monitoring • Clock-in management • Workforce scheduling • Fulfillment KPIs • Background in: • Healthcare • Hospitality • Logistics • Staffing • On-demand workforce management • Experience improving operational workflows and efficiency. What Makes You a Strong Fit • Highly organized and execution-focused. • Calm and solutions-oriented under pressure. • Comfortable managing multiple live operational priorities. • Strong communicator with clients and workforce professionals. • Proactive and ownership-driven. • Adaptable, resourceful, and process-oriented. • Able to anticipate problems before they escalate. What a Typical Day Looks Like • Review incoming staffing requests and prioritize fulfillment. • Contact workforce professionals to confirm availability. • Monitor active shifts and attendance in real time. • Resolve scheduling conflicts and secure replacement coverage. • Coordinate with clients and on-site managers throughout the day. • Update operational systems and documentation. • Identify opportunities to improve scheduling and operational workflows. In short: You keep daily workforce operations running smoothly by ensuring every shift is filled, every issue is resolved quickly, and every client receives reliable, high-quality service. Key Metrics for Success (KPIs) • Shift fill rate. • Time-to-fill open shifts. • Attendance reliability and reduced no-show rates. • Response time to operational and client requests. • Resolution time for live operational issues. • Accuracy of scheduling and operational documentation. • Client satisfaction and workforce reliability. Why This Role Stands Out • High-impact operational role at the center of daily business execution. • Direct ownership of workforce operations and client success. • Fast-paced environment with measurable performance. • Opportunity to improve systems and operational processes. • Fully remote with long-term growth opportunities. • Clear career progression into: • Operations Manager • Workforce Operations Lead • Client Operations Manager • Operations Excellence Manager Interview Process • Application Review • Spark Hire Intro Video (3–5 minutes) • Recruiter Interview • Scenario-Based Operations Interview • Final Client Interview • Offer & Background Verification What Happens After You Apply Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the final step that completes your application and can be recorded whenever it’s convenient for you. Instead of repeating yourself across multiple screening calls, you’ll introduce yourself