Receivables Support Representative – Collections, Billing & Accounts Receivable Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections, resolve billing issues, maintain accurate account records, and support consistent cash flow. This is a hands-on accounts receivable and collections role for someone who takes ownership of customer accounts from initial follow-up through final resolution. You will be responsible for: • Following up on past-due accounts and securing payments • Resolving billing and invoice discrepancies • Managing receivables cases in Salesforce • Documenting payment commitments and customer interactions • Supporting auto-pay enrollment • Identifying recurring billing issues and improving processes If you have experience in accounts receivable, collections, billing support, or customer account management and are persistent, organized, and comfortable handling high-volume customer communication, this role is a strong fit. What You’ll Own Collections & Accounts Receivable • Execute daily outbound collections through phone and email • Follow up consistently on past-due invoices and outstanding balances • Secure payments and document payment commitments • Monitor aging accounts and help reduce delinquency • Maintain structured follow-up schedules until balances are resolved • Identify eligible customers and encourage auto-pay enrollment • Balance collection urgency with a professional customer experience Billing & Invoice Resolution • Investigate invoice discrepancies and customer billing concerns • Resolve account setup issues and system-related billing errors • Identify the root cause of billing problems rather than applying temporary fixes • Coordinate with internal teams when additional support is required • Provide customers with clear explanations and resolution updates • Help prevent recurring billing issues through accurate investigation and documentation Salesforce & Receivables Case Management • Open, manage, update, and close billing cases in Salesforce • Maintain clear documentation for every customer account and case • Record: • Calls and emails • Payment commitments • Billing issues • Investigation details • Follow-up actions • Final resolutions • Keep CRM records accurate, complete, organized, and audit-ready • Confirm customer understanding and resolution before closing cases Customer Communication • Communicate professionally and confidently with customers regarding outstanding balances • Handle payment objections and billing concerns with empathy and persistence • Provide proactive updates on billing investigations and payment status • Guide conversations toward clear next steps and resolution • Maintain positive customer relationships throughout the collections process Process Improvement & Reporting • Identify recurring billing, collections, and account issues • Flag accounts requiring escalation or additional attention • Recommend improvements to collections workflows and follow-up processes • Share operational insights with internal teams • Help reduce repeat billing issues and unnecessary escalations • Support stronger receivables visibility and cash-flow management Required Experience & Skills • Previous experience in accounts receivable, collections, billing support, payment recovery, or customer account management • Experience handling past-due accounts and customer payment follow-ups • Comfortable conducting outbound collection calls and emails • Experience using CRM systems; Salesforce experience strongly preferred • Strong analytical and problem-solving skills • Excellent written and verbal English communication • Strong attention to detail and documentation accuracy • Ability to manage a high volume of accounts, cases, and follow-ups simultaneously • Ability to work independently during U.S. business hours Nice to Have • Experience working in structured accounts receivable or collections environments • Proven success reducing aging balances or delinquency • Experience improving cash-flow collection processes • Experience driving customer auto-pay enrollment • Familiarity with root-cause analysis and process improvement • Experience working with U.S.-based customers or businesses • Background collaborating with finance, billing, operations, or customer service teams What Makes You a Strong Fit You may be especially successful in this role if you: • Follow up consistently until an issue is completely resolved • Are persistent without sacrificing professionalism • Stay organized while managing a high volume of accounts • Take ownership rather than waiting for problems to escalate • Communicate confidently about payments and billing concerns • Investigate problems thoroughly and identify root causes • Maintain accurate records and strong CRM discipline • Enjoy working in structured, metrics-driven environments What a Typical Day Looks Like Your day may include: • Reviewing past-due accounts and collection priorities • Calling and emailing customers regarding outstanding payments • Securing and documenting payment commitments • Investigating invoice and billing discrepancies • Opening and updating Salesforce cases • Coordinating internally to resolve account issues • Following up on unresolved cases and payment promises • Supporting eligible customers with auto-pay enrollment • Reviewing aging balances and collection performance • Identifying recurring issues and recommending workflow improvements In short: You ensure payments are collected, billing problems are resolved accurately, customer accounts remain organized, and no receivables issue falls through the cracks. Key Metrics for Success Collections Performance • Completion of daily collections activities • Total collections secured • Reduction in aging and past-due balances • Payment commitment completion • Auto-pay conversion rate Case Management • Billing cases opened ve