<div class="content-intro"><p style="text-align: left;"><span class="EOP Selected SCXW266852386 BCX0" data-ccp-props="{"335559739":180}"><span class="TextRun SCXW138449726 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW138449726 BCX0"><strong>Hypori, Inc.</strong> is a high-growth cybersecurity SaaS </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW138449726 BCX0">company transforming</span><span class="NormalTextRun SCXW138449726 BCX0"> how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps an</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW138449726 BCX0">d d</span><span class="NormalTextRun SCXW138449726 BCX0">ata </span><span class="NormalTextRun SCXW138449726 BCX0">from a</span><span class="NormalTextRun SCXW138449726 BCX0">ny mobile device—with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, Hypori is expanding into new commercial and regulated markets. Learn more at hypori.com.</span></span><span class="EOP Selected SCXW138449726 BCX0" data-ccp-props="{"335559739":180}"> </span> </span></p></div><p><strong>Overview</strong></p> <p>Hypori is looking for a customer-obsessed, retention-focused Customer Success Manager to join our growing GTM team. You will own the post-sale experience for a portfolio of commercial and regulated-industry customers, driving onboarding, adoption, renewals, and expansion so every deployed user becomes a success story. Partnering closely with Sales, Sales Engineering, Product, and Support, you will be the trusted advisor who turns a first deployment into a long-term, growing partnership. If you are proactive, data-driven, and energized by helping security and IT leaders succeed, this role is built for you.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Own onboarding and adoption, building success plans with clear milestones for each customer</li> <li>Own gross and net retention for an assigned book of business — your primary success metric</li> <li>Monitor health scores and usage to flag renewal risk early, and lead renewals with Account Executives</li> <li>Identify expansion opportunities and generate qualified expansion pipeline</li> <li>Build multi-threaded relationships from administrators to CISOs and CIOs, and run QBRs that show ROI</li> <li>Act as the voice of the customer to Product and Engineering, and partner with Support on escalations</li> <li>Keep account plans, renewal forecasts, and CS KPIs current in CRM</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>5+ years in Customer Success, Account Management, or a similar post-sale role in B2B SaaS</li> <li>Proven track record of owning a book of business and exceeding retention, renewal, and expansion targets</li> <li>Experience managing the full customer lifecycle for enterprise or mid-market accounts</li> <li>Confident presenting to technical and executive audiences, including Security Architects, CISOs, and CIOs</li> <li>Data-driven, with experience using health scores and KPIs to manage a portfolio</li> <li>Proficiency with Salesforce and a Customer Success platform (e.g., Planhat, Gainsight, ChurnZero or Totango</li> </ul> <p><strong>Nice to Have</strong></p> <ul> <li>Experience supporting Federal, Defense Industrial Base, Financial Services, or Healthcare customers</li> <li>Working knowledge of cybersecurity, mobile security, VDI, or zero-trust concepts</li> <li>Experience building CS playbooks and processes at a growth-stage company</li> <li>Proactive, organized, and accountable, with excellent written and verbal communication</li> <li>Proficiency with Salesforce and a Customer Success platform (e.g., Planhat, Gainsight, ChurnZero or Totango)</li> </ul> <p><strong>Who You Are</strong></p> <ul> <li>A trusted advisor who earns credibility with technical teams and executives alike, and builds relationships that outlast any single champion</li> <li>Proactive by nature: you spot risk and opportunity in the data before the customer has to raise it</li> <li>An owner who treats retention and customer outcomes as personal standards, not just metrics</li> <li>A clear, confident communicator who can run a sharp QBR and navigate a difficult renewal conversation with equal ease</li> <li>Organized and accountable, managing a full portfolio of competing priorities without letting anything slip</li> <li>Energized by building, eager to shape CS playbooks and processes as the team scales</li> </ul> <p><strong>Compensation:</strong></p> <p> $160,000 – $180,000 (commensurate with experience), plus an annual performance bonus.</p><div class="content-conclusion"><p><strong><span data-contrast="auto">About Us</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that v