<div> <p><span data-contrast="auto">We are a Canadian leader in digital automotive solutions. Our flagship brands — </span><strong><span data-contrast="auto">AutoTrader.ca</span></strong><span data-contrast="auto">, </span><strong><span data-contrast="auto">AutoSync</span></strong><span data-contrast="auto">, </span><strong><span data-contrast="auto">Dealertrack Canada and CMS</span></strong><span data-contrast="auto"> — help Canadians buy, sell, and finance vehicles with confidence.</span> <strong><span data-contrast="auto">AutoTrader.ca</span></strong><span data-contrast="auto"> is Canada’s largest automotive marketplace, with over </span><strong><span data-contrast="auto">25 million monthly visits</span></strong><span data-contrast="auto">. Through </span><strong><span data-contrast="auto">AutoSync</span></strong><span data-contrast="auto">, we provide software solutions to </span><strong><span data-contrast="auto">3,500+ dealers</span></strong><span data-contrast="auto">, streamlining their operations, marketing, and sales. </span><strong><span data-contrast="auto">Dealertrack Canada</span></strong><span data-contrast="auto"> is the country’s top automotive financing portal, processing more than </span><strong><span data-contrast="auto">6.5 million credit applications</span></strong><span data-contrast="auto"> each year.</span><strong> </strong><strong><span data-contrast="auto">Collateral Management (CMS</span></strong><span data-contrast="auto">) is a national tech solution that boosts lien and registration </span><strong><span data-contrast="auto">services</span></strong><span data-contrast="auto">, recovery </span><strong><span data-contrast="auto">services</span></strong><span data-contrast="auto">, and insolvency </span><strong><span data-contrast="auto">management</span></strong><span data-contrast="auto"> solutions for </span><strong><span data-contrast="auto">Canadian</span></strong><span data-contrast="auto"> Lenders </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">As part of </span><strong><span data-contrast="auto">AutoScout24 group</span></strong><span data-contrast="auto">, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> </div> <div><span data-contrast="auto">Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></div> <p><strong><span data-contrast="auto">Summary of Job:</span></strong></p> <p><span data-contrast="auto"><span data-olk-copy-source="MailCompose">This role is expected to provide dedicated and specialized support to large and complex dealer groups as well as accounts in a superior package. This role requires a technical support professional to help guide and resolve customer’s issues, requests or general inquiries related to marketplace, and AUTOSYNC products. The VIP Specialist will work very closely with other roles within the business. Building strong internal/external relationships and responding within SLA is key to the success of the role.</span></span></p> <p><strong><span data-contrast="auto"><span data-olk-copy-source="MailCompose">Key Areas of Responsibility:</span></span></strong></p> <p> </p> <ul data-editing-info="{"applyListStyleFromLevel":true}"> <li> <div data-olk-copy-source="MailCompose">Provide best-in-class support related to technical issues by helping diagnose and provide qualitative technical services and solutions to internal and external customers.</div> </li> <li> <div>Provide technical support for front-end website customizations and/or inventory feed integrations.</div> </li> <li> <div>Coordinate tasks with our tech ops and AUTOSYNC DEV team to ensure website, inventory and or platform requests are completed.</div> </li> <li> <div>Manage change/requests configurable on all CMS systems.</div> </li> <li> <div>Manage large and complex account and dealer group set ups and product integrations.</div> </li> <li> <div>Collaborate with internal teams and 3rd parties to help resolve technical issues impacting customers.</div> </li> <li> <div>Assist in discussions with more technically advanced clients and 3rd parties to ensure that all their questions are fully answered, and expectations are managed through the lifecycle of a support request.</div> </li> <li> <div>Evaluation of the systems' problems to recommend enhancements.</div> </li> <li> <div>Manage multiple cases and/or large dealer groups at one time.</div> </li> <li> <div>Proactively check account set ups and integrations to identify and resolve problems for these customers before they are reported.</div> </li&