<h3><strong>Job Summary</strong></h3> <p>We are seeking an experienced <strong>Marketing Operations Manager</strong> to lead the setup, standardization, and continuous improvement of Live Streaming and Affiliate Marketing operational processes across regional markets.</p> <p>This role will focus on establishing operational frameworks, developing and implementing Standard Operating Procedures (SOPs), monitoring process compliance, and ensuring consistent operational standards across countries.</p> <p>The ideal candidate should have strong knowledge and direct experience in Live Streaming and Affiliate Marketing, combined with excellent project management, process improvement, and stakeholder management skills.</p> <h3><strong>Key Responsibilities</strong></h3> <h3><strong style="font-size: 14px;">Regional Operations Setup & Implementation</strong></h3> <ul> <li>Lead the setup and implementation of standardized operational processes for Live Streaming and Affiliate Marketing across regional markets.</li> <li>Develop operational frameworks, workflows, SOPs, and reporting structures to support new market operations.</li> <li>Work closely with country teams to ensure successful implementation and adoption of regional operating standards.</li> <li>Assess operational readiness, identify process gaps, and recommend improvements to support market expansion.</li> <li>Coordinate cross-functional teams to ensure operational alignment and consistency across countries.</li> </ul> <p><strong>SOP Development & Process Standardization</strong></p> <ul> <li>Develop, review, and continuously improve SOPs for Live Streaming and Affiliate Marketing operations.</li> <li>Standardize operational workflows, service delivery processes, and best practices across regional markets.</li> <li>Evaluate existing country-level processes and identify opportunities for process improvement.</li> <li>Ensure operational procedures are aligned with regional business objectives and company standards.</li> </ul> <p><strong>Operational Audit & Compliance Monitoring</strong></p> <ul> <li>Conduct regular operational reviews and process compliance assessments across country teams.</li> <li>Monitor adherence to established SOPs, operational guidelines, and service quality standards.</li> <li>Identify process gaps, operational risks, and inefficiencies, and recommend corrective actions.</li> <li>Track the implementation of improvement plans and ensure compliance with regional standards.</li> <li>Review operational documentation and reporting to ensure accuracy and consistency.</li> </ul> <p><strong>Project Management & Performance Tracking</strong></p> <ul> <li>Manage regional operational improvement projects, including project timelines, deliverables, and implementation progress.</li> <li>Track project milestones, action items, and performance through PMO frameworks.</li> <li>Develop standardized reporting templates, operational KPIs, and performance monitoring frameworks.</li> <li>Prepare operational performance reports and provide insights and recommendations to senior management.</li> <li>Support the standardization of operational cost structures and service-level P&L monitoring.</li> </ul> <p><strong>Stakeholder Management & Regional Collaboration</strong></p> <ul> <li>Collaborate with Country Heads, Senior Key Account Managers (KAMs), Marketing teams, and C-level executives to align operational processes and business objectives.</li> <li>Present operational findings, process improvement recommendations, and project updates to senior stakeholders.</li> <li>Facilitate cross-functional collaboration and drive the adoption of standardized processes across countries.</li> <li>Provide guidance and knowledge-sharing sessions to local teams on SOP implementation and operational best practices.</li> <li>Travel internationally, including to Indonesia and other regional markets, to support operational setup, implementation, and compliance reviews.</li> </ul> <h3><strong>Qualifications</strong></h3> <ul> <li>Bachelor's degree in Business Administration, Marketing, Management, or a related field.</li> <li><strong>Direct working experience and strong knowledge of Live Streaming and Affiliate Marketing operations are required.</strong></li> <li>Proven experience in Marketing Operations, Business Process Management, Operational Excellence, Process Improvement, or related functions.</li> <li>Experience in setting up operational processes, developing SOPs, and implementing standardized workflows.</li> <li>Strong understanding of end-to-end Live Streaming and Affiliate Marketing operational processes.</li> <li>Experience in project management, PMO tracking, operational reporting, and process compliance monitoring.</li> <li>Strong stakeholder management skills, with the ability to communicate and influence senior management and C-level executives.</li> <li>Excellent leadership, communication, presentation, and interpersonal skills.</li> <li>Strong analytical thinking, problem-solving, and organizational skills.</li> <li><strong>Fluent in English, both written and spoken</strong>, with the ability to communicate effectively with regional stakeholders.</li> <li>Proactive, confident, outgoing, and