Job Purpose As a Commercial Support Manager, you will play a crucial role in managing sales data, analyzing performance metrics, streamlining sales processes, and providing insights to improve overall sales productivity. The Commercial Support Senior Manager will work closely with cross-functional teams, including Business Development, Marketing & Finance, to ensure alignment and support the achievement of sales goals. Duties & Responsibilities Commercial Support • Manage the process of supporting the commercial team in preparing proposals and presentations to ensure accuracy and consistency of information. • Supervise the response process for new client inquiries, particularly when the commercial team is unavailable due to meetings or conferences. • Ensure the client onboarding process on T-portal runs smoothly, with accurate and verified details. • Oversee the contract management process, ensuring effective coordination between legal, clients, and the commercial team. • Provide general administrative support to the commercial team as needed. CRM & Data Management • Oversee the Commercial Team's collateral on OneDrive, including proposals and presentation templates, and sales enablement materials. • Oversee the collection, management, and analysis of Salesforce data to provide actionable insights for decision-making. • Maintain and improve CRM systems, ensuring data accuracy and completeness. • Generate and distribute regular sales performance reports and dashboards. Performance Analysis and Reporting • Report on sales metrics, KPIs, and trends to provide insights and recommendations to sales leadership. • Support the development of sales forecasts and assist in setting sales targets. Sales Enablement • Collaborate with the commercial team to identify training needs and coordinate the development of training materials and programs. • Provide tools and support to the commercial team to enhance productivity and success. Cross-Functional Collaboration • Assist the CRO and VP of Growth in partnering with finance to ensure accurate sales forecasting and budgeting. • Collaborate with the commercial team to improve customer retention and satisfaction. Technology and Tools Management • Evaluate, implement, and manage sales tools and technologies to streamline sales processes such as CRM. • Provide training and support for sales tools to ensure effective utilization by the sales team. Process Documentation and Compliance • Document and maintain sales processes, policies, and procedures. • Ensure compliance with company policies and regulatory requirements related to sales operations. Education, Experience & Qualifications • A bachelor’s degree in business management, marketing, or any related field is preferable. • 8-10 years of proven experience in sales support or administrative roles. • Proficiency in data analysis, reporting, and the use of business intelligence tools. • Strong understanding of sales processes, CRM systems, and sales enablement tools. • Strong organizational skills and attention to detail. • Excellent analytical and problem-solving skills. • Ability to multitask and prioritize workload effectively. • Excellent verbal and written communication skills. • Experience with CRM software (e.g., Salesforce, HubSpot) and sales analytics tools. • Excellent level of proficiency with MS Office (Word, Excel, PowerPoint, Outlook). • Excellent command of both spoken and written English. Behavioral Competencies Technical Competencies • Team Building & Management • Conflict Management • Time Management • Results Orientation • Influencing Others • Customer Relationship Management • Customer Service • Proposal Writing • Sales Tools • Data Analysis