<div class="content-intro"><h3><strong>A</strong><strong>BOUT TIDE</strong></h3> <p>At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.</p> <p>Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.</p> <p>Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.</p> <p><strong>Tide facts:</strong></p> <ul> <li>Tide is available for UK, Indian, German and French SMEs</li> <li>Over 2 million members globally and rapidly growing</li> <li>Over $300 million raised in funding</li> <li>3,000 Tideans globally</li> <li>Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026</li> <li>We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg</li> </ul></div><h3>ABOUT THE TEAM</h3> <p>As an Onboarding KYX Team Lead you will be responsible for a team of KYX analysts in Bulgaria , whose role is to conduct stringent checks and due diligence at the Onboarding stage. You'll have a dynamic variety of tasks on a day-to-day basis and face challenges that often require a unique solution.</p> <h3><br>ABOUT THE ROLE</h3> <ul> <li>Leading the daily workflow assignment, ensuring all tasks are distributed correctly and completed on time.</li> <li>Being the subject matter expert on KYC, corporate due diligence and AML risk and managing a team of analysts.</li> <li>Resolving the issues raised by analysts and escalations by stakeholders.</li> <li>Leading and coordinating the CDD and EDD reviews of low, medium and high risk members.</li> <li>Mentoring Analysts, monitoring their progress, goals, and removing blockers that prevent them from performing well.</li> <li>Liaison between different departments and team leads of other teams - coordinating across different business areas to achieve a common goal.</li> <li>Suggesting and executing procedural improvements.</li> <li>Acting as an escalation point for your teammates.</li> <li>Managing other tasks and Remediation Activities as assigned. </li> <li>Steering and overseeing individual and team KPIs / OKRs</li> <li>Keeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational level</li> </ul> <h3><br>WHAT WE ARE LOOKING FOR</h3> <ul> <li>You have previous KYC experience.</li> <li>You have proven yourself as KYC team leader</li> <li>You have expertise in Risk & AML understanding of merchants.</li> <li>You have excellent verbal, written and interpersonal communication skills in English.</li> <li>You have outstanding customer service skills and dedication to providing exceptional customer care.</li> <li>You are a highly motivated, enthusiastic and driven individual with a never say die attitude capable of maintaining the morale of the team in any situation.</li> <li>You are a self-motivator and self-starter.</li> <li>You are highly data driven and have good capabilities in Excel.</li> <li>You are focused on quality.</li> <li>Proficient in German</li> <li>You are able to adapt well to change and successfully set and adjust priorities as needed.</li> <li>You are a Multi-tasker who can manage multiple streams of work concurrently.</li> </ul> <h3><br>WHAT YOU’LL GET IN RETURN</h3> <p></p> <ul> <li>25 days paid annual leave </li> <li>3 paid days off for volunteering or L&D activities</li> <li>Extended maternity and paternity leave covered by the company</li> <li>Personal L&D budget </li> <li>Additional health & dental insurance</li> <li>Mental wellbeing platform </li> <li>Fully covered Multisports card</li> <li>Food vouchers</li> <li>Snacks, light food, drinks in the office</li> <li>WFH equipment allowance</li> <li>Flexible working from home</li> <li>Sabbatical Leave</li> <li>Transportation bonus to cover office commute under the hybrid work arrangement</li> </ul> <p> </p> <h3>TIDEAN WAYS OF WORKING</h3> <p>At Tide, we champion a <strong>flexible workplace </strong>model that<strong> </strong>supports both in-person and remote work to cater to the specific needs of our different teams. </p> <p>While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.</p><div class="content-conclusion"><h3>TIDE IS A PLACE FOR EVERYONE</h3> <p>At Tide, we believe that we can