All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. About the Role We have a well established technical writing team, and are evolving our approach to content at JumpCloud. We are looking for an experienced Technical Writer to lead, scale, and optimize our product and developer documentation. In this role, you won't just write—you will act as an information architect and workflow innovator. You will leverage cutting-edge AI documentation tools, prompt engineering, and modern automation to streamline content creation. Your goal is to keep our documentation technically accurate, end user focused, and optimized for both human readers and AI retrieval systems (RAG/chatbots).