<div class="content-intro"><p>BitGo (NYSE: BTGO) is the digital asset infrastructure company delivering custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage. Since 2013, BitGo has focused on accelerating the transition of the financial system to a digital asset economy. BitGo maintains a global presence and multiple regulated entities, including BitGo Bank & Trust, National Association, the first federally chartered digital asset trust bank owned by a publicly traded company. Today, BitGo serves thousands of institutions, including many of the industry's top brands, financial institutions, exchanges, and platforms, and millions of investors worldwide. For more information, visit <u><span><a href="http://www.bitgo.com" target="_blank">www.bitgo.com</a></span></u>.</p></div><p>BitGo is the leading infrastructure provider of digital asset solutions, offering custody, wallets, staking, trading, financing and settlement out of regulated cold storage. Founded in 2013, BitGo is the first digital asset company to focus exclusively on serving institutional clients. BitGo is dedicated to advancing a digital financial services economy that is borderless and accessible 24/7. With multiple Trust companies around the world, BitGo is the preferred security and operational backbone for more than 1,500 institutional clients in 50 countries, including many of the world’s top brands, cryptocurrency exchanges and platforms. BitGo also secures approximately 20% of all on-chain Bitcoin transactions by value and is the largest independent digital asset custodian. For more information, please visit <a href="https://www.bitgo.com">www.bitgo.com</a>.</p> <p>The Operations Specialist will work on site for BitGo Europe in Frankfurt. This individual will be responsible for performing high volume, complex, confidential operational activities, in accordance with company policies and procedures. Working hours and essential duties and responsibilities are set out below. The duties include, but are not limited to, those listed. </p> <p><strong>Working hours</strong></p> <ul> <li><strong>Part-time position of 20 hours per week (Monday to Friday), plus Sunday shifts of about 4 hours (up to 24 hours per week in total), on site in Frankfurt.</strong></li> <li><strong>Monday to Friday, 6:00 pm to 10:00 pm</strong> (4 hours per day).</li> <li><strong>Sundays</strong>: initially on a call-on/call-off basis, with shifts announced at least four days in advance. We plan to introduce a regular Sunday shift of about 4 hours, mainly between 1:00 pm and 4:00 pm, with some flexibility to adjust to client demand. Sunday work is compensated with time off in lieu in line with the German Working Time Act.</li> </ul> <p><strong>Responsibilities </strong></p> <ul> <li><strong>Provide operational support</strong> for crypto and banking transactions, ensuring secure handling and post-transaction monitoring until on-chain settlement is confirmed.</li> <li><strong>Support the withdrawal verification process</strong> for both regular and unscheduled client requests.</li> <li><strong>Prepare daily, monthly and quarterly reconciliations </strong>of crypto and fiat accounts, covering transactions as well as Assets under Custody (AuC), and produce the related internal reports.</li> <li><strong>Troubleshoot account issues</strong>, answer inquiries promptly, and work with Sales, KYC/AML, IT Security and Customer Success to resolve problems.</li> <li><strong>Maintain the hardware and software needed for daily operations</strong>, check that backup systems are in place, and support updates such as new token support.</li> <li><strong>Support the full client onboarding process</strong>, ensuring institutional and retail clients are onboarded efficiently and in line with regulatory requirements.</li> <li><strong>Carry out KYC/AML due diligence reviews</strong>, including verifying client documentation, ownership structures and source of funds, and applying sanctions and risk checks.</li> <li><strong>Maintain complete, accurate and audit-ready client records </strong>across our internal tools.</li> <li><strong>Open, maintain and close client accounts</strong>, completing all tasks accurately and on time.</li> <li><strong>Monitor client accounts throughout the customer lifecycle</strong>, including periodic KYC reviews and updates to client risk profiles.</li> <li><strong>Work closely with the KYC/AML team</strong> and escalate irregularities or open compliance questions.</li> <li><strong>Support the Compliance team</strong> with first-level screening of sanctions, PEP and adverse media alerts, and with first-level review of transaction monitoring and trade surveillance alerts.</li> <li><strong>Carry out approved compliance decisions operationally</strong>, such as account restrictions, offboarding steps and returns of funds, and handle Travel Rule data, including follow-ups with counterparty providers.</li> <li><strong>Support the Finance team</strong> with invoice recording, ledger maintenance, and review and forwarding of trading and stablecoin income.</li> <li><strong>Support the Risk and InfoSec teams</strong> with vendor follow-ups, periodic vendor risk assessments and quality reviews of governance documents.</li> <li><strong>Help with day-to-day office management</strong>, i