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Professional Services Sales Manager

nice · United Kingdom - Remote · United Kingdom - London
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<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><h1>So, what’s the role all about?</h1> <p>Demand from the world’s leading financial institutions for Financial Crime and Compliance services is accelerating.</p> <p>Actimize Professional Services is seeking a highly visible, commercially driven and proactive <strong>Principal, Strategic Services Sales</strong> to originate, shape and close large, strategic services engagements across EMEA.</p> <p>Reporting to the Strategic Services Sales Leader, you will operate as a senior individual contributor within our established banking, financial services and insurance client base. This role sits within the team responsible for selling unattached services after the software license sale and does not cover services attached to a new license transaction.</p> <p>While the role is focused on existing-account expansion, success depends on bringing a strong hunter mindset: proactively identifying whitespace and independently generating new business through cross-sell and upsell opportunities within Actimize customers.</p> <p>Combining deep Financial Crime and Compliance knowledge, consulting credibility and strong commercial judgement, you will understand client pain points, architect differentiated solutions, mobilise the right Actimize stakeholders and convert complex opportunities into long-term client partnerships.</p> <hr> <h2>Business Unit</h2> <p>Actimize Professional Services</p> <h2>Reports to</h2> <p>Strategic Services Sales Leader</p> <h2>Location</h2> <p>London, United Kingdom</p> <h2>Scope</h2> <p>EMEA; senior individual contributor focused exclusively on unattached, post-license strategic services sales into existing customers</p> <h2>Domain</h2> <p>Financial Crime and Compliance, including AML and Fraud</p> <hr> <h1>The Services Portfolio</h1> <p>This role exclusively covers unattached services sold to Actimize customers following the software license sale. It does not include implementation or other services sold as part of, or attached to, a new license transaction.</p> <p>The focus is on identifying whitespace, expanding existing engagements and creating new strategic services opportunities across:</p> <ul> <li>Large-scale, multi-year transformational programmes in Financial Crime and Compliance</li> <li>Transformational consulting and advisory</li> <li>Business and technical managed services, including business-as-usual (BAU) engagements</li> <li>Financial crime operations services</li> </ul> <hr> <h1>How will you make an impact?</h1> <h3>Own account and territory growth planning.</h3> <p>Develop actionable services growth plans for priority EMEA accounts by analysing the installed base, identifying whitespace, mapping executive stakeholders and translating client priorities into focused opportunity plans.</p> <h3>Generate and shape demand.</h3> <p>Lead client workshops, executive briefings and value-discovery sessions that surface unmet needs, create urgency and shape new consulting, transformation and managed services opportunities independent of new license transactions.</p> <h3>Understand the client agenda.</h3> <p>Engage credibly with senior business, technology, operations and compliance stakeholders, speaking the language of financial institutions and translating their Financial Crime and Compliance challenges into clear service outcomes.</p> <h3>Architect complex, high-quality deals.</h3> <p>Construct large, strategic and often multi-year services propositions, defining the value case, scope, delivery model, commercial structure, pricing and roadmap while maintaining accountability for margin, delivery risk and overall deal quality.</p> <h3>Lead pursuits to closure.</h3> <p>Own the end-to-end sales cycle for complex services deals, from early discovery and qualification through proposal, negotiation and signature, maintaining momentum and executive alignment throughout.</p> <h3>Partner with the regional sales organisation.</h3> <p>Work alongside account executives and regional sales leaders on aligned account strategies: account teams retain ownership of the overall client relationship and software agenda, while this role leads the origination, shaping and closure of unattached post-license services opportunities, with shared executive engagement and coordinated account governance.</p> <h3>Expand existing relationships and engagements.</h3> <p>Develop durable relationships with client executives, uncover adjacent needs and extend the value and scope of current engagements by positioning Actimize as a trusted strategic services partner.</p> <h3>Develop thought leadership and repeatable propositions.</h3> <p>Bring relevant market, regulatory and operating-model insights to clients and work with consulting, product and delivery teams to create differentiated, repeatable services propositions that respond to common client needs.</p> <h3>Mobilise Actimize.</h3> <p>Build trust with internal leaders across Professional Services, software sales, product, pre-sales, delivery, legal, finance and partners to secure the expertise and sponsorship required to shape and position winning deals.</p> <h3&g

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