<p>Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.</p> <p>As a <strong>Field Manager </strong>on Via’s Operations team in the <a href="https://ridewithvia.com/uk">UK</a>, you are the force that keeps our services running reliably for the communities that depend on them. This is a high-ownership, boots-on-the-ground role where you’ll lead the daily operations of our <a href="https://city.ridewithvia.com/west-link">Westlink</a> service, tackle real-time challenges, and ensure our riders are transported safely and on time.</p> <p><em>This is an in-person position with the expectation that you will be onsite at least 3 days per week.</em></p> <p><strong>About the Role:</strong></p> <ul> <li>Run daily onsite operations, ensuring safe, reliable, and accessible transportation for our riders.</li> <li>Partner with a broad, cross-functional team to develop and scale the processes, systems, and tools that drive continuous optimization and support rapid growth.</li> <li>Make real-time decisions on fleet, driver supply, compliance, rider needs, and unexpected issues - using data to quickly diagnose problems and keep service running smoothly.</li> <li>Guide and support drivers, building strong relationships and coaching toward stronger performance in the field.</li> <li>Turn rider and community feedback into concrete changes by spotting patterns and addressing root causes.</li> <li>Act as the bridge between Via’s partners, drivers, and Via central teams, keeping everyone informed with clear, timely updates and resolving questions quickly.</li> </ul> <p><strong>About You:</strong></p> <ul> <li>Operationally experienced in people management, logistics, customer service, or other process-oriented work.</li> <li>Relationship-oriented and a confident communicator who builds trust with drivers, riders, teammates, and city partners, adapting their message and tone to each stakeholder, whether that’s partners, customers, or driver colleagues from diverse backgrounds.</li> <li>Hands-on and proactive, comfortable taking responsibility for employees, being in the field, and solving problems where they happen, even under pressure.</li> <li>Analytically savvy and structured, using data and digital tools to prioritize effectively and improve our services.</li> <li>Tactical and strategic, able to tackle issues in real time while thinking ahead and building solutions that prevent them from recurring.</li> <li>Fluent in English.</li> <li>Valid driver’s license in the UK, class B.</li> <li>Nice to have, but not required: Completed Certificate of Professional Competence (CPC) training and Qualified Transport Manager status would be a plus, as would experience in fixed-line bus operations.</li> </ul> <p><strong>Compensation and Benefits: </strong></p> <ul> <li>Becoming part of a company that was awarded for its commitment to social good.</li> <li>Salary Range: £40,000–£45,000. Final salary will be determined by the candidate’s experience, knowledge, and skills.</li> <li>Comprehensive health scheme offered through AXA. </li> <li>Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents. </li> <li>Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI). </li> </ul> <p>There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?</p> <p>Via is an equal opportunity employer.</p> <div> <p><em><span style="font-weight: 400;"><span style="color: rgb(255, 255, 255);">#LI-RB1 </span></span></em></p> </div>