<p> </p> <p><strong><span data-contrast="none"><span data-teams="true">Full-Time REMOTE Position</span></span></strong></p> <div><strong>Preferred locations: Texas, Georgia, Tennessee and North Carolina.</strong></div> <div> </div> <div> </div> <p> </p> <div class="x_elementToProof" data-olk-copy-source="MessageBody"><strong>Job Description</strong>:</div> <ul> <li>Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion.</li> <li>Create service tickets and route them to various service agencies</li> <li>Act as liaison between clients and field technicians</li> <li>Respond service order requests via phone and email</li> <li>Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function</li> <li>Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services.</li> </ul> <div class="x_elementToProof"> </div> <div class="x_elementToProof"><strong>Qualifications</strong>:</div> <ul> <li>Dispatch and/or Call Center experience, preferred</li> <li>Must be able to communicate clearly and professionally, both verbally and in writing</li> <li>Must have working knowledge of computers</li> <li>Must be able to prioritize and communicate priorities effectively</li> <li>Ability to handle multiple projects simultaneously and autonomously</li> <li>Must be flexible to adjust to changes within the Company, either of procedural or organizational nature</li> </ul> <div class="x_elementToProof"><strong>You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.</strong></div> <div class="x_elementToProof"> </div> <div class="x_elementToProof"> </div>