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Field Tech Support Specialist - Charlotte, NC/Rock Hill, SC

neweratech · Rock Hill, South Carolina · North America
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<div class="content-intro"><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"> </p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together</p> <p> </p></div><p> </p> <div class="x_elementToProof"><strong data-olk-copy-source="MessageBody">SUMMARY:</strong>  </div> <div class="x_elementToProof">We are looking for a hands-on <strong>Field Service Technician</strong> to install, troubleshoot, repair, and maintain industrial cooling equipment at customer sites. If you enjoy working with electrical and mechanical equipment and solving technical problems, we'd like to hear from you.</div> <div class="x_elementToProof"><strong>Day-to-Day Responsibilities</strong></div> <ul> <li>Install, start up, and service cooling equipment.</li> <li>Troubleshoot electrical and mechanical issues.</li> <li>Replace faulty parts such as motors, sensors, relays, switches, actuators, and other components.</li> <li>Perform preventive maintenance and inspections.</li> <li>Read electrical wiring diagrams and basic technical drawings.</li> <li>Test equipment and verify proper operation after repairs.</li> <li>Complete service reports after each visit.</li> <li>Provide professional customer service while working onsite.</li> <li> <div class="x_elementToProof">Travel to customer locations when needed.</div> </li> </ul> <div class="x_elementToProof"><strong>What We're Looking For</strong></div> <ul> <li>At least <strong>2 years of hands-on experience</strong> repairing or maintaining electrical and mechanical equipment.</li> <li>Experience troubleshooting industrial equipment, HVAC systems, manufacturing equipment, automation systems, compressors, pumps, generators, or similar machinery.</li> <li>Ability to read electrical schematics.</li> <li>Experience working on <strong>200-440V electrical equipment</strong>.</li> <li>Strong mechanical and electrical troubleshooting skills.</li> <li>Comfortable replacing electrical and mechanical components.</li> <li> <div class="x_elementToProof">Able to work independently in the field.</div> </li> </ul> <div class="x_elementToProof"><strong>Nice to Have</strong></div> <div class="x_elementToProof">Experience with any of the following:</div> <ul> <li>HVAC equipment</li> <li>Industrial maintenance</li> <li>Electro-mechanical equipment</li> <li>PLC-controlled equipment (basic knowledge is sufficient)</li> <li>Motors</li> <li>Sensors</li> <li>Actuators</li> <li>Servos</li> <li>Pumps</li> <li>Compressors</li> <li> <div class="x_elementToProof">Data center cooling systems</div> </li> </ul> <div class="x_elementToProof"><strong>Education</strong></div> <div class="x_elementToProof">A technical degree, trade school, military training, or vocational training is preferred <strong>but not required</strong>.</div> <div class="x_elementToProof"><strong>Candidates with strong hands-on experience are encouraged to apply even without a college degree.</strong></div> <div class="x_elementToProof"><strong> </strong></div> <div class="x_elementToProof"><strong>Physical Requirements</strong></div> <ul> <li>Lift up to 50 lbs.</li> <li>Stand, bend, kneel, and work at customer locations.</li> <li> <div class="x_elementToProof">Travel up to 20% as needed.</div> </li> </ul> <div class="x_elementToProof"><strong>Schedule</strong></div> <ul> <li>Full-time</li> <li>Typically Monday-Friday, 8-hour shifts.</li> <li>Occasional overtime and on-call support may be required</li> </ul> <div class="x_elementToProof"> </div><div class="content-conclusion"><p><span data-teams="true">New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using ou

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