sonyinteractiveentertainmentglobal · United States, San Mateo, CA · USA-CA-San Mateo
<div class="content-intro"><p><strong>Why Sony Interactive Entertainment?</strong></p> <p>Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.</p></div><p> </p> <p><span style="color: #000000;"><strong>Global Account Operations Manager</strong> </span></p> <p><strong><span style="color: #000000;">San Mateo, CA / Hybrid</span></strong></p> <p style="color: !important;"><span style="color: #000000;">Global Account Operations (GAO) is the central hub for third-party account management at Sony Interactive Entertainment. GAO works across the Global Account Management (GAM) organization, one of the largest partner account teams in the industry. It sets how the team operates: the programs, processes, governance and business rhythm that help account managers deliver for PlayStation and our partners around the world. </span></p> <p style="color: !important;"><span style="color: #000000;">We are looking for a Global Account Operations Manager to report to the Head of Global Account Operations. You will lead strategic programs and projects across GAM, starting with a redesign of several core programs, and processes. The right person is a structured problem solver who can take complex processes involving many stakeholders and simplify them into scalable operating models with clear outcomes. You will work closely with GAM leaders and cross-functional partners in every region. You will also create executive-quality materials that shape decisions at the most senior levels of the organization. <br></span></p> <p style="color: !important;"><span style="color: #000000;"><strong>Key Responsibilities:</strong> </span></p> <ul> <li><span style="color: #000000;">Lead strategic programs and projects for the GAM team through every stage: scoping, planning, delivery, measurement and continuous improvement. </span></li> </ul> <ul> <li><span style="color: #000000;">Drive the redesign of core GAM programs. Assess current processes, find the gaps, and build simpler, scalable solutions that improve outcomes for the team and our partners. </span></li> </ul> <ul> <li><span style="color: #000000;">Own and evolve key operating mechanisms, including executive partner engagements, new title launch tracking, and adoption of key PlayStation initiatives across third-party partners. </span></li> </ul> <ul> <li><span style="color: #000000;">Structure ambiguous problems, form hypotheses, and build clear, data-backed recommendations for senior leadership. </span></li> </ul> <ul> <li><span style="color: #000000;">Create polished, executive-ready presentations, briefings and updates that turn complex information into clear narratives, insights and decisions. </span></li> </ul> <ul> <li><span style="color: #000000;">Analyze data from multiple sources to track program performance, spot trends and risks, and inform priorities. </span></li> </ul> <ul> <li><span style="color: #000000;">Build and maintain dashboards, reporting standards and metrics that give leadership clear visibility into team-wide engagements and progress. </span></li> </ul> <ul> <li><span style="color: #000000;">Support the GAM Rhythm of Business, including account planning, joint business reviews, forecasting and annual planning cycles. </span></li> </ul> <ul> <li><span style="color: #000000;">Represent the GAM team across SIE, working cross-functionally with finance, legal and other internal teams to align on priorities, resolve issues and move partner initiatives forward. </span></li> </ul> <ul> <li><span style="color: #000000;">Manage timelines, dependencies and risks across multiple workstreams at once, and act early to keep programs on track. </span></li> </ul> <ul> <li><span style="color: #000000;">Look for ways to improve how the team works, its tools and its efficiency, including practical uses of AI and automation. </span></li> </ul> <p style="color: !important;"><span style="color: #000000;"><strong>Qualifications:</strong> </span></p> <ul> <li><span style="color: #000000;">5+ years of experience in management consulting, strategy and operations, business operations, program management, or a related field. </span></li> </ul> <ul> <li><span style="color: #000000;">Proven ability to structure complex problems and turn them into clear, actionable recommendations. </span></li> </ul> <ul> <li><span style="color: #000000;">Exceptional executive communication skills, with a high bar for written materials, presentation design and storytelling. </span></li> </ul> <ul> <li><span style="color