<p><strong><u>Leasing and Resident Experience Manager</u></strong><strong><u> - San Diego, CA</u></strong></p> <div><strong>Who we are:</strong></div> <div> </div> <div>At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are <em>people </em>people who pride ourselves in providing our residents with a Positive Living Experience.</div> <div> </div> <div><strong>About the role:</strong></div> <div> <p>The Leasing & Resident Experience Manager is responsible for leading the company’s leasing, renewal, and resident retention strategy across a multi-property portfolio. This position oversees the Roving Leasing Agent and Resident Services Professional, partners closely with Regional Managers and onsite teams, and ensures a consistent, high-quality resident experience from prospect to renewal. The role also provides direction for front-office resident service and administrative support, including resident communication, application processing, scheduling, work order support, and portfolio coordination.</p> <p>The role focuses on maximizing occupancy, increasing lease renewals, improving resident satisfaction, and reducing turnover through proactive leasing initiatives, resident engagement, responsive service, and data-driven performance management. This role serves as a strategic resource for onsite teams and provides hands-on leasing, resident retention, and resident service support to communities experiencing a Community Manager vacancy or operating without a Community Manager position to ensure operational continuity and sustained leasing performance.</p> <p>This position requires a valid driver’s license in good standing, as driving is an essential part of the role.</p> </div> <p><strong>Salary Pay Range:</strong></p> <p>$62,400.00 - $72,800.00 DOE<br><br><strong>What you'll do: Include but not limited to:</strong></p> <p><strong>Leasing Strategy & Performance</strong></p> <ul> <li>Develop and execute portfolio-wide leasing strategies to maximize occupancy.</li> <li>Monitor leasing traffic, conversion rates, and leasing velocity.</li> <li>Analyze market conditions, pricing, concessions, and competitor activity.</li> </ul> <p><strong>Resident Experience & Retention</strong></p> <ul> <li>Develop and lead portfolio-wide resident retention initiatives.</li> <li>Create standardized renewal campaigns and resident communication strategies.</li> <li>Monitor renewal rates and identify opportunities to improve resident retention.</li> </ul> <p><strong>Renewal Management</strong></p> <ul> <li>Oversee the renewal process across all communities.</li> <li>Ensure timely renewal outreach and resident communication.</li> <li>Monitor lease expirations and renewal conversion rates.</li> </ul> <p><strong>Community Manager Vacancy and Position Support</strong></p> <ul> <li>Provide leasing, resident renewal, and resident service support to communities experiencing a Community Manager vacancy or operating without a Community Manager position.</li> <li>Ensure leasing and resident service activity continues without interruption by coordinating prospect and resident communications, tours, application processing, service-request follow-up, move-ins, scheduling, and administrative support as needed.</li> <li>Oversee the renewal process during Community Manager vacancies and at communities without a Community Manager position, ensuring timely resident communication and proactive renewal outreach.</li> </ul> <p><strong>Team Leadership and Development</strong></p> <ul> <li>Directly supervise, coach, and develop the Roving Leasing Agent and Resident Services Professional.</li> <li>Prioritize assignments and balance workloads based on occupancy needs, resident service priorities, portfolio support requirements, and staffing shortages.</li> <li>Establish role-specific performance expectations and measurable goals for leasing, resident service, administrative accuracy, responsiveness, and follow-through.</li> </ul> <p><strong>Marketing & Leasing Operations</strong></p> <ul> <li>Ensure property listings are accurate and optimized across all marketing platforms.</li> <li>Review marketing performance and recommend adjustments based on lead source effectiveness.</li> <li>Partner with Marketing to improve lead generation and online presence.</li> </ul> <p><strong>Reporting and Analytics</strong></p> <ul> <li>Monitor and analyze portfolio performance metrics, including: <ul> <li>Occupancy</li> <li>Pre-leasing</li> <li>Lease conversion rates</li> <li>Renewal percentages</li> <li>Resident turnover</li> <li>Resident satisfaction scores</li> <li>Online reputation metrics</li> </ul> </li> <li>Prepare and present regular portfolio performance reports to the Regional Vice President and executive leadership.</li> <li>Utilize data and trends to develop actionable recommendations and improvement strategies.</li> </ul> <p><strong>Supervisory Responsibilities</strong></p> <ul> <li>Directly supervise the Roving Leasing Agent and Resident Services Professional in a