<p><em><strong><span data-contrast="auto">This role is hybrid, based out of our Boston office.</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></em></p> <p><strong><span data-contrast="auto">About Us:</span></strong> <br><span data-contrast="auto">Gradient AI is revolutionizing Group Health and P&C insurance with AI powered solutions that help insurers predict risk more accurately, improve profitability, and automate underwriting and claims. Our SaaS platform taps into one of the industry's largest data lakes, with tens of millions of policies and claims, to deliver deep, actionable insights. Trusted by leading carriers, MGAs, TPAs, and self insured employers, Gradient AI has grown rapidly since our founding in 2018. Backed by $56M in Series C funding, we're scaling fast, and it's an exciting time to join the team.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">About the Role:</span></strong> <br><span data-contrast="auto">If you want to work on cutting edge technology with friendly, intelligent people in a highly collaborative environment, then Gradient AI is the right place for you. We are looking for a Technical Operations Manager to support a team dedicated to maintaining our critical applications and infrastructure. The ideal candidate will have experience defining a vision and strategy for operational excellence in a rapid growth environment.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">How will you make an impact:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p> <ul> <li><span data-contrast="auto">Oversee TechOps, responsible for major IT initiatives, the internal and external helpdesks</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Partner with DevOps to deploy, maintain, and manage high availability cloud application, database, and IT infrastructure according to best practices and industry standards</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Partner with SecOps to continuously mature and implement our overall security posture</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Create tools for system health monitoring, SLA compliance, and alerting/notification</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Establish and maintain metrics to assess team bandwidth</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Evolve processes for incident management, escalation, and reporting</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Maintain staff coverage for SLAs and required response times</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> </ul> <p><strong><span data-contrast="auto">Skills needed to succeed:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p> <ul> <li><span data-contrast="auto">7+ years of experience managing applications and IT infrastructure; 2+ years managing high-performing teams</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Ability to think long-term strategy while setting short-term goals</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Experience implementing effective monitoring and logging of SaaS cloud environments to ensure a secure and compliant infrastructure</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Effective communication across all functions and levels, including senior leadership, Engineering, DevOps, and Client Experience teams</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Demonstrated leadership skills with the ability to supervise, grow, and mentor team members</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">3+ years with the majority of the tools in our tech stack:</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span> <ul> <li><span data-contrast="auto">MacOS & Windows 11 a