<p> </p> <p><strong>About NewRocket</strong></p> <p>NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps the world's leading<br>organizations solve their toughest operations and customer experience challenges and navigate change with<br>confidence. NewRocket has been awarded the “2024 BEST Award,” “2024 ServiceNow Customer & Industry<br>Workflows Delivery Success Partner (CIWF),” “2023 ServiceNow Worldwide Customer Workflow Partner of the<br>Year,” and “2023 ServiceNow Creator Workflow Partner of the Year.” We are #GoingBeyond. At NewRocket,<br>people are not just the backbone; they're the heartbeat — we champion diversity, celebrate creativity, and<br>support professional growth for individuals and teams.</p> <p>NewRocket is recognized as a Top 100 Preferred Partner, backed by a bench of more than<br>50 certified CCAF (Claude Capability & Adoption Framework) practitioners. We specialize in driving enterprise<br>adoption and activation of Claude, and in standing up Claude Squads — dedicated, cross-functional pods that<br>embed Claude deeply into a client's workflows and accelerate time-to-value from pilot through scaled<br>production use.</p> <p><strong>Technology Trainer – Anthropic Enablement</strong></p> <ul> <li>Design, build, and continuously improve 101 (foundational) and 201 (technical/advanced) training<br>curricula covering Claude's capabilities, the Anthropic API and developer platform, prompting best<br>practices, and integration patterns.</li> <li>Develop supporting enablement assets: slide decks, hands-on labs, quick-reference guides, certification<br>assessments, and recorded content.</li> <li>Structure content using sound instructional design principles so training drives retention and behavior<br>change, not just information transfer.</li> <li>Keep curricula current as Anthropic ships new Claude models and platform capabilities, refreshing content<br>on a regular cadence.</li> </ul> <p><strong>Technical Enablement & Delivery</strong></p> <ul> <li>Deliver engaging live training sessions — both virtual (video conferencing/webinar) and in-person (on-site<br>workshops, offsites, conferences) — to internal delivery teams, partners, and clients.</li> <li>Tailor enablement content to different audiences, from non-technical business users to developers and<br>solution architects.</li> <li>Demo Claude capabilities live, including the API, prompting techniques, and common integration patterns,<br>and confidently field unscripted technical questions.</li> <li>Provide office hours and follow-up technical support to reinforce learning after formal sessions.<br>Certification & Program Ownership</li> <li>Own and evolve NewRocket's internal Anthropic certification program, validating learner proficiency<br>across 101 and 201 tracks.</li> <li>Design assessments that measure real, applied competency rather than passive completion.</li> <li>Track certification status, completion rates, and training effectiveness metrics; report on program health to<br>practice leadership.</li> </ul> <p><strong>Cross-Functional Collaboration</strong></p> <ul> <li>Partner with Delivery, Sales, Solutions Architecture, and Product teams to identify enablement gaps and<br>prioritize training that drives adoption.</li> <li>Gather and act on learner feedback to iterate quickly on content quality, pacing, and format.<br>Travel as needed to deliver in-person training at client sites, offsites, and events (estimated up to 30%).</li> </ul> <p><strong>Technology & Platform Landscape</strong></p> <ul> <li>Area Tools & Technologies</li> <li>Core Platform Claude (API & Console), Claude Code, Claude in Chrome, Claude in Excel/PowerPoint,<br>Claude Cowork, Claude Tag (Slack)</li> <li>Developer Enablement Anthropic API/SDKs, prompt engineering & prompt caching, tool use / function calling,<br>MCP (Model Context Protocol), Agent SDK</li> <li>Integration & Workflow ServiceNow AI Agents, Slack, Google Workspace, Microsoft 365, MuleSoft, custom RAG<br>pipelines Enablement / LMS Docebo, WorkRamp, LearnUpon, Articulate 360, ServiceNow Learning,<br>Zoom/Webex/Teams virtual delivery</li> </ul> <p><strong>Certification & Assessment</strong></p> <ul> <li>NewRocket internal certification tooling, quiz/assessment platforms, hands-on lab<br>environments (sandboxed Claude workspaces)</li> <li>Content & Delivery Tools: PowerPoint/Google Slides, Confluence/Notion, video capture & editing (Loom, Camtasia),<br>Miro/Mural for workshops</li> </ul> <p><strong>Qualifications</strong></p> <p><strong>Required</strong></p> <ul> <li>3+ years of experience in technical training, enablement, solutions engineering, developer advocacy, or a<br>related customer-facing technical role.</li> <li>Strong technical foundation — comfort with APIs and integrations, and enough hands-on experience with<br>Claude or comparable LLM platforms to teach and troubleshoot confidently.</li> <li>Proven experience designing and delivering tiered training curricula (e.g., foundational/101 and<br>advanced/201) to mixed technical and non-technical audiences.</li> <li>Excellent presentation and facilitation skills across both virtual and in-person format