<p>With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. </p> <p>Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.</p> <p> </p> <p><strong>About the job</strong> </p> <p>We are seeking a results-driven Account Manager to lead customer retention and revenue growth across a portfolio of restaurant partners in the SW Florida markets within the Eastern Time Zone. Reporting to the Manager of Account Management, this hybrid field-based role serves as a trusted advisor to local restaurant operators by delivering data-driven insights and optimizing reservation workflows. In this position, you will proactively engage with leadership to overcome operational challenges, champion customer needs cross-functionally, and expand adoption of premium marketing solutions. The ideal candidate brings a collaborative mindset, deep industry familiarity, and a passion for supporting the local hospitality ecosystem.</p> <p><strong><em>Note: Applicants must live in the Eastern Time Zone to align with the team and market. SW Florida / Florida residence strongly preferred. Domestic travel will be required if not living in the immediate SW Florida area.</em></strong></p> <p> </p> <p><strong>Responsibilities </strong></p> <ul> <li><strong>Account Retention & Revenue Growth: </strong>Build and maintain strategic relationships with restaurant leadership to achieve quarterly retention and upsell targets, including contract renewals and premium marketing tool adoption.</li> <li><strong>Consultative Business Reviews: </strong>Conduct ongoing, data-driven business reviews and executive meetings to deliver industry insights, benchmark performance, and optimize reservation flows.</li> <li><strong>Cross-Functional Customer Advocacy: </strong>Serve as the primary point of escalation for restaurant partners, collaborating with internal product and support teams to resolve issues and inform feature enhancements.</li> <li><strong>Marketing & Promotional Execution: </strong>Partner with the marketing team to design, execute, and evaluate custom marketing initiatives that drive program participation and diner engagement.</li> <li><strong>Operational Excellence & Tracking: </strong>Maintain accurate account records, interaction logs, and activity metrics in Salesforce to inform territory strategy and account health forecasting.</li> <li><strong>Industry Education & Thought Leadership: </strong>Educate operators on emerging hospitality trends and economic drivers, empowering clients to make data-informed operational decisions.</li> </ul> <p><strong>Minimum Qualifications </strong></p> <ul> <li>3+ years of account management, customer success, or operational management experience within the restaurant or hospitality industry.</li> <li>Residency in the Eastern Time Zone (SW Florida / Florida residence strongly preferred) and in close proximity to an airport. </li> <li>Demonstrated expertise in restaurant operations and financial analysis, including the ability to interpret P&L statements and business metrics.</li> <li>Proven track record of using a consultative approach to manage client relationships, handle objections, and achieve retention or growth goals.</li> <li>Strong written and oral communication skills, with experience preparing and delivering data-driven presentations to group audiences. </li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Bachelor's degree in Business Administration, Hospitality Management, or a related field.</li> <li>Hands-on experience leveraging AI tools for account research, personalized communication, and workflow efficiency.</li> <li>Proficiency with CRM platforms (such as Salesforce), Google Workspace, and Apple operating systems.</li> <li>Experience working effectively in fast-paced, evolving, or unstructured business environments.</li> </ul> <p> </p> <h4><strong>Benefits and Perks</strong></h4> <ul> <li>Work from (almost) anywhere for up to 20 days per year</li> <li>Focus on mental health and well-being:</li> <ul> <li>Company-paid therapy sessions through SpringHealth</li> <li>Company-paid subscription to Headspace</li> <li>Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)</li> </ul> <li>Paid parental leave</li> <li>Generous paid vacation + time off for your birthday</li> <li>Paid volunteer time</li> <li>Focus on your career growth:</li> <ul> <li>Development Dollars</li> <li>Leadership development</li> <li>Access to thousands of on-demand e-learnings</li> </ul> <li>Travel Discounts</li> <li>Employee Resource Groups</li> <li>Competitive retirement and health plans</li> </ul> <p>N