We are a staffing firm recruiting an experienced Virtual Patient Coordinator & eClinicalWorks Specialist on behalf of a thriving, private cash-based medical wellness and weight management clinic located in Florida. Our client provides personalized, high-touch care to an active adult patient demographic (primarily ages 45+). Due to rapid referral-based growth, the practice is seeking a dedicated, highly organized administrative professional to streamline practice operations, transition legacy scheduling into the EMR, and manage front-to-back patient workflows. Key Responsibilities EMR Optimization & Workflow Management • Serve as the in-house eClinicalWorks (eCW) subject matter expert, fully migrating scheduling workflows from external calendars into eCW. • Manage chart setup, track patient records, upload lab results, and ensure clean, auditable electronic documentation. • Maintain strict adherence to HIPAA standards and assist in standardizing operational workflows for potential future insurance/credentialing compliance. Patient Coordination & Concierge Service • Deliver a warm, patient-first concierge experience via phone, text, and email. • Coordinate patient scheduling, schedule adjustments, appointment reminders, and follow-ups. • Guide new patients through the onboarding journey, ensuring digital intake packets and medical histories are completed prior to visits. • Act as a reliable, patient-centered liaison between the practitioner and the patient base. Practice Operations & Billing Coordination • Facilitate point-of-sale collections for a 100% cash-based/self-pay model (utilizing Square, Zelle, or integrated payment portals). • Maintain daily appointment logs, resolve scheduling gaps, and monitor incoming general practice inquiries. • Free up the clinician’s time by proactively handling all administrative back-office bottlenecks. Qualifications & Requirements • eClinicalWorks Mastery (Non-Negotiable): Minimum 2+ years of hands-on daily experience inside eClinicalWorks (eCW). You must already be thoroughly familiar with eCW’s appointment book, templates, and chart management. • Communication & Demographics Fit: Flawless verbal and written English communication skills with a clear,neutral accent and high emotional intelligence, well-suited to building rapport with mature adult patients (ages 45+). • Healthcare Admin Experience: At least 2–3 years of experience as a Medical Receptionist, Patient Care Coordinator, or Virtual Medical Assistant (private practice, functional medicine, or cash-pay clinic experience is a major plus). • Cash-Pay Practice Familiarity: Comfortable handling self-pay, non-insurance transactions via tools like Square and electronic payment channels. • HIPAA Savvy: Solid understanding of medical privacy laws, secure document handling, and patient confidentiality. • Remote Readiness: Dedicated, quiet home office setup with high-speed internet, dual monitors (preferred), and a noise-canceling headset.