Technical Project Manager

<p data-start="166" data-end="579">Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.</p> <p data-start="581" data-end="868">Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.</p> <p data-start="870" data-end="1079">At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide.</p> <h2 data-section-id="1n6ylm6" data-start="1081" data-end="1098">Job Summary 🧾</h2> <p>Lead the Delivery of AI-Powered Agent Experience.  We're looking for a Technical Project Manager who can own end-to-end delivery of agentic solutions — bridging client needs, squad execution, and business outcomes in a fast-paced, global environment. So if you are a strategic thinker with a technical edge, energized by the challenge of bringing AI agents to life at scale; this role is for you!</p> <p>The ideal candidate combines strong communication and consultative skills with a solid understanding of enterprise technology environments. They do not need to be deeply hands-on from an engineering perspective, but they should feel comfortable discussing integrations, authentication, middleware, APIs, and high-level solution design with customers and internal stakeholders.</p> <hr> <h2 data-section-id="v4k75u" data-start="2203" data-end="2253">What are the responsibilities for this role? 🧠</h2> <p>As a Technical PM at Yalo, you will:</p> <ul> <li>Own the <strong>full project lifecycle</strong> — from SOW validation and kickoff through delivery, go-live, and post-launch support.</li> <li>Define <strong>agent scope, guardrails, and escalation rules</strong> for AI-powered implementations, ensuring autonomous systems behave predictably and safely.</li> <li>Be the <strong>single point of contact</strong> between clients and the squad — routing all requests, managing expectations, and keeping communication clear and fast.</li> <li>Lead <strong>Agile/Scrum ceremonies</strong>, manage sprint backlogs, and ensure every demo showcases real business value — including agentic logic in action.</li> <li>Deliver <strong>Weekly Governance Reports</strong> and <strong>Quarterly Roadmap Reviews</strong> that give clients full visibility into progress, risks, and next steps.</li> <li>Partner with Tech Leads and UX Designers to validate that proposed architectures are feasible, well-scoped, and aligned with the client's tech stack.</li> <li>Proactively identify risks — including those specific to agentic systems: model dependencies, data quality, integration failures, and unexpected agent behavior.</li> </ul> <hr> <h2 data-section-id="1cbzsxj" data-start="3512" data-end="3535">Job Requirements? 💻</h2> <p>You're the right fit if you:</p> <ul> <li>Have <strong>3+ years</strong> of project management or business analysis experience in the tech industry, ideally in a <strong>SaaS or AI/chatbot</strong> environment.</li> <li>Have <strong>3+ years</strong> of customer-facing experience managing expectations across technical and business stakeholders.</li> <li>Are fluent in <strong>English and Spanish</strong> — and can lead multi-stakeholder conversations with confidence.</li> <li>Have experience delivering <strong>chatbot or conversational AI implementations</strong> end-to-end.</li> <li>Are organized, ownership-driven, and don't wait to be asked — you spot blockers and move them.</li> <li>Have a genuine curiosity to develop fluency in <strong>AI/agentic systems</strong> (LLMs, RAG pipelines, tool use, agent orchestration); prior exposure is a strong advantage.</li> </ul> <hr> <h3>💡 Bonus Points</h3> <ul> <li>Background as a software developer or hands-on technical experience.</li> <li>Familiarity with the full <strong>SDLC</strong> and engineering best practices.</li> <li>Experience in <strong>CPG, Retail, or Banking</strong> industries.</li> <li>Fluency in English, Portuguese is a plus.</li> <li>Exposure to tools like <strong>Jira or Linear, Claude Code</strong></li> </ul> <hr> <h2 data-section-id="110zk67" data-start="5155" data-end="5178">What do we offer? 🥰</h2> <ul data-start="5180" data-end="5375"> <li data-section-id="1sat4a4" data-start="5180" data-end="5202">Unlimited PTO policy</li> <li data-section-id="eugn1k" data-start="5203" data-end="5244">Competitive rewards on the market range</li> <li data-section-id="1w5qode" data-start="5245" data-end="5281">Worklife-Personal Life Integration</li> <li data-section-id="yqx045" data-start="5282" data-end="5304">Start-up environment</li> <li data-section-id="1fl8qr2" data-start="5305" data-end="5329">International teamwork</li> <li data-section-id="111yywu" data-start="5330" data-end="5375">You and n