Operational Responsibilities • The primary function of the Accounts Payable Department is to ensure that all authorized vendor/employee reimbursement payments are paid out and reported accurately in line with the Standard Operating Procedures as agreed with the client. • The candidate must be able to demonstrate responsibility for processing / handling of customer calls training and delivering performance and quality as set for given process. • Ensure productivity & quality targets are achieved consistently and meet all critical service delivery parameters. • To demonstrate strong theoretical and practical knowledge on technical support and managing work volumes within agreed authority levels • Proactively manage work volumes and maintain agreed accuracy • Proactively manage work volumes within agreed authority levels in compliance with company policy. • Develop good relationships with team members. • Adherence to organizational values and compliance parameters Key Skills and Competencies • Workflow Management • Good communication skills with ability to communicate clearly concisely and effectively with Finance staff and other areas of the business • Training • Process Notes Updating • Attention to detail and accuracy • Client Communication (Process Related Calls) • Good interpersonal skills and strong client focus • Ability to communicate clearly, concisely, and effectively • Ability to handle process escalations, identify issues and risks and propose resolution • Ability to multi-task and prioritize work • Ability to work harmoniously as part of a team • Basic numerical & analytical skills and capability to perform tasks on multiple Computer applications Ability to work under pressure to tight deadlines. Technical Competencies • Knowledge of Accounts Payable (Invoice Processing and Travel & Expense Management) • Good knowledge of MS Office applications, especially Word and Excel required • Ability to perform tasks on multiple computer applications Pune, India